PRANAV JAGGIA
Alberta,Canada
Summary
Adept at driving performance improvement and sales life cycle management, I leveraged hospitality service expertise at Kananaskis Mountain Lodge to enhance customer satisfaction and operational efficiency. Skilled in event management and client communication, my leadership significantly contributed to team success. Achievements include developing impactful social media strategies and maintaining rigorous hygiene standards.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Kananaskis Mountain Lodge, Autograph Collection
Kananaskis, Alberta
06.2024 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored food quality and presentation before serving to guests.
Food Porter
Fairmont Banff Springs
Banff, Canada
09.2023 - 12.2023
- Assisting servers and kitchen staff by refilling water glasses, restocking supplies, and accommodating special requests.
- Managed time to juggle multiple tasks simultaneously with ease
- Interacting with guests courteously and professionally, addressing any immediate needs or concerns they may have
- Carrying food items from the kitchen and beverages from the Bar to the dining area, ensuring that orders are delivered accurately and promptly
- I also worked in other restaurants and the events department for support functions
Crew Member
Conestoga College McDonald's
Waterloo, Ontario
02.2023 - 08.2023
- Primary responsibilities were to take care of orders and prepare them on time, which includes packages to go on orders.
- Expertise in maintaining inventories.
- Cleaning the kitchen area and maintaining hygiene as per the standards.
Process Advisor
Barclays Global Service Centre Private Limited
, India
02.2022 - 09.2022
- Looking after the entire sales life cycle, starting from engaging with the large volume of well-qualified leads till the final conversion, i.e., enrollment in the program
- Counsel experienced professionals via call, email, or in person on which course will be helpful in their career progression and suggest the best options
- Updating and maintaining MIS reports
Event Supervisor
Vivah Wedding Solutions
Delhi, India
07.2021 - 02.2022
- Company Overview: Institute of Hotel Management
- Managing all areas of the event, from pre-planning to the post-event activities
- Supervising the event team and support staff for the successful execution of the event
- Organizing Logistics of the event preparation, including location scouting, venue décor, stage design, hospitality, and program implementation
- Communicate with the client and guest to fulfill their requirements, which are needed at the event
- Institute of Hotel Management
Industrial Training
Maidens Oberoi Hotel
12.2019 - 03.2020
- Worked in all major departments (Front Office, Housekeeping, Food & Beverages, and Food Production)
- Developed social media strategy templates for Twitter, Instagram, and Facebook
- Interacted with customers by phone, email, or in-person to provide information
Education
Global Hospitality Management -
Conestoga College
Waterloo, Ontario, Canada12.2023
Global Business Management -
Conestoga College
Waterloo, Ontario, Canada08.2023
BSc - Hospitality And Hotel Administration
Institute of Hotel Management
India07.2021
Skills
- Sales operation
- Hospitality service expertise
- Performance improvement
- Inventory Organization
- Maintaining inventories
- Cleaning
- Hygiene standards
- Event management
- Logistics organization
- Client communication
- Team supervision
- Sales life cycle management
- Counseling
- MIS reporting
- Social media strategy
- Customer interaction
Timeline
Food and Beverage Attendant
Kananaskis Mountain Lodge, Autograph Collection
06.2024 - Current
Food Porter
Fairmont Banff Springs
09.2023 - 12.2023
Crew Member
Conestoga College McDonald's
02.2023 - 08.2023
Process Advisor
Barclays Global Service Centre Private Limited
02.2022 - 09.2022
Event Supervisor
Vivah Wedding Solutions
07.2021 - 02.2022
Industrial Training
Maidens Oberoi Hotel
12.2019 - 03.2020
Global Hospitality Management -
Conestoga College
Global Business Management -
Conestoga College
BSc - Hospitality And Hotel Administration
Institute of Hotel Management
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