PRANAV JADHAV
NORTH YORK,ON
Summary
Dynamic financial and operations leader with a successful track record at the Canadian Imperial Bank of Commerce, specializing in client relationship growth and strategic financial planning. Proven expertise in team management and partnership development, driving quality assurance initiatives that enhance customer satisfaction. Strong verbal communication skills, and a commitment to compliance, have consistently improved operational efficiency and financial performance. Aiming to leverage these strengths to further elevate organizational success in a leadership role.
Overview
3
3
years of professional experience
Work History
Manager of Operations
HARVEYS
Richmond Hill, ON
04.2023 - Current
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Oversaw inventory management activities including ordering supplies as needed.
- Hired and onboarded team members to meet immediate and expected demand.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Financial Services Representative II
CANADIAN IMPERIAL BANK OF COMMERCE
TORONTO, ON
02.2022 - 03.2023
- Processed transactions quickly and accurately in accordance with established procedures.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Educated customers about different types of products available from the company's portfolio.
- Cross-sold bank products and services based on customer needs to boost sales.
- Conducted risk assessments to tailor financial advice and strategies to individual client profiles.
- Cold-called potential clients to discuss available financial products and services.
Education
ADVANCED DIPLOMA - Hospitality Administration And Management
Centennial College
Scarborough, None04-2020
Skills
- Proficient in building partnerships
- Strong verbal communication
- Team management and coordination
- Customer outreach skills
- Employee evaluations
- Training and development
- Quality assurance controls
Timeline
Manager of Operations
HARVEYS
04.2023 - Current
Financial Services Representative II
CANADIAN IMPERIAL BANK OF COMMERCE
02.2022 - 03.2023
ADVANCED DIPLOMA - Hospitality Administration And Management
Centennial College
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