Pranav Chopra
Vancouver,Canada
Summary
Motivated professional with over 5 years of experience in Customer service and marketing, demonstrating strong leadership potential. Skilled in effective communication, problem-solving, and project management. Proven ability to work under pressure and support team success through collaboration and strategic planning. My goal is to advance my career while aligning with the company's objectives and fostering mutual growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FortisBc
04.2023 - Current
- Manage inbound and outbound calls for residential and commercial clients.
- Assist customers with billing inquiries, payment arrangements, and disconnections.
- Handle collection activities and address issues related to Fortis Gas & Electric accounts.
- Coordinate construction projects for new gas meter installations and service line extensions.
- Process rebates for Conservation Energy Management programs.
- Proficient in SAP, GUI, GIS, DDSM, CAFE Smart Client, and Microsoft Suite.
- De-escalate client issues while focusing on First Call Resolution (FCR).
Customer Service Representative
Turkish Airlines
01.2022 - 09.2023
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Maintain and issue travel documents to customers.
- De-escalated escalated clients and made sure they have smooth boarding by using my excellent customer service skills.
Package Handler
United Parcel Service
09.2020 - 03.2023
- I coordinate inwards and outbound shipments
- Examine of all shipments rejected damaged items and keeping records of discrepancies.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Developed strong relationships with drivers, ensuring timely package delivery and enhanced customer satisfaction.
Education
MBA -
University Canada West
Vancouver, BC12.2021
Bachelor in Business Administration -
Sri Krishnadevaraya University
Andhra Pradesh06.2018
Skills
- Effective Communication
- Active Listening
- Problem Solving
- Empathy
- Conflict Resolution
- Time Management
- Attention to Detail
- Patience
- Assertiveness
- Negotiation
- Emotional Intelligence
- Microsoft office
- Customer Service
- Critical Thinking
- Decision Making
- Performing Well in Challenging Environments
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Customer Service Representative
FortisBc
04.2023 - Current
Customer Service Representative
Turkish Airlines
01.2022 - 09.2023
Package Handler
United Parcel Service
09.2020 - 03.2023
MBA -
University Canada West
Bachelor in Business Administration -
Sri Krishnadevaraya University
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