Pranathi Challa
Quincy,MA
Summary
Enthusiastic service professional with a versatile background in hospitality and project management. Recognized for strong conflict resolution and teamwork skills, ready to leverage expertise to enhance customer satisfaction and operational success.
Overview
8
8
years of professional experience
Work History
Bartender/Hostess/Server
The Common Markets
Quincy, MA
03.2024 - Current
- Engaged with customers, providing friendly service and drink recommendations.
- Processed customer payments accurately using point-of-sale systems.
- Addressed customer complaints promptly, ensuring a positive dining experience.
- Performed opening and closing duties including restocking supplies.
Junior Project Manager
NTT DATA Inc.
Quincy, MA
08.2021 - 07.2025
- Scheduled meetings, maintained project documentation, and tracked project milestones, risks, issues, and status across multiple platforms, such as Project Reporter, Smartsheet, and Clarity.
- Documented new project application guidelines, and organized and led training sessions for the transition from Project Reporter to Smartsheet for commercial migration project tracking and reporting.
- Acted as the point of contact for Smartsheet and ServiceNow troubleshooting across multiple workstreams within the program. (i.e., assisted project managers in gaining access to required applications.)
- Assisted in budget tracking and resource hours variation reporting across Clarity and SharePoint.
Front Desk Administrator
Coastal Inns - Dartmouth
Dartmouth, Nova Scotia
10.2020 - 07.2021
- Greeted guests, handled check-ins and check-outs, and ensured smooth front desk operations while delivering exceptional customer service.
- Managed room reservations and guest bookings using property management systems to optimize occupancy and revenue.
- Resolved guest complaints and concerns promptly, ensuring a positive guest experience, and encouraging repeat visits.
- Audited and balanced all daily transactions, including room charges and payments, to ensure accurate financial reporting.
- Generated night audit reports summarizing occupancy, revenue, and transactions for management review.
- Monitored hotel premises during night hours, and responded to emergencies or guest issues as needed.
Registrar’s Office Student Representative
Dalhousie Registrar's Office
Halifax, Nova Scotia
12.2017 - 04.2020
- Processed student applications, supplementary materials, and test scores using applications BANNER 9 and Application Extender.
- Responded to phone calls and emails regarding general inquiries about admissions and university pathway processes.
- Assisted senior management with the data entry of several miscellaneous reports to correct discrepancies in student profiles, ensuring data accuracy and compliance.
- Booked appointments for prospective students with admissions officers.
- Filed, photocopied, and scanned application material, and handled application payments using a PoS debit/credit terminal.
Bartender/Server
Kanpai Izakaya/Buta Ramen
Halifax, Nova Scotia
09.2019 - 01.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained cleanliness and organization of dining area.
- Handled guest inquiries and resolved complaints effectively.
- Managed cash transactions and processed payments accurately.
Education
Bachelor of Science - Biology
Dalhousie University
Halifax06-2021
Skills
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Scheduling coordination
- Project coordination
- Document management
- Data entry
- Microsoft Excel
- Point-of-sale systems
Timeline
Bartender/Hostess/Server
The Common Markets
03.2024 - Current
Junior Project Manager
NTT DATA Inc.
08.2021 - 07.2025
Front Desk Administrator
Coastal Inns - Dartmouth
10.2020 - 07.2021
Bartender/Server
Kanpai Izakaya/Buta Ramen
09.2019 - 01.2020
Registrar’s Office Student Representative
Dalhousie Registrar's Office
12.2017 - 04.2020
Bachelor of Science - Biology
Dalhousie University
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