Pranali Rane
Calgary,Canada
Summary
Adaptive and dynamic professional with extensive experience in finance, retail operations, and customer service. Excellent proficiency in managing customer interactions, enhancing team performance, and executing financial procedures accurately. Famed for superior problem-solving skills, intense detail orientation, and commitment to delivering top-class service in high-pressure, customer-facing environments. Eager to leverage extensive success history to execute effectively in upcoming challenges and opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Associate Professional
The Home Depot
04.2025 - Current
- Serve as a key member of the front-end team, ensuring smooth and accurate checkout processes across multiple registers, self-checkout stations, and customer service desk.
- Deliver exceptional service by promptly addressing customer inquiries, processing returns/exchanges and resolving complaints in a calm and professional manner.
- Collaborate with supervisors and head cashiers to monitor workflow, manage line efficiency, and minimize wait times during peak hours.
- Act as a go-to resource for new associates, providing informal coaching on POS systems, customer interaction, and store procedures.
- Support loss prevention efforts by maintaining accurate cash drawers, identifying suspicious activity, and adhering to company policy.
- Assist in store readiness by restocking front-end supplies, managing carts, and maintaining a clean and organized work area.
- Regularly recognized by management and customers for going above and beyond to support team success and improve customer satisfaction
Key Holder
Dollarama
08.2023 - 09.2024
- Opened and closed the store, following security procedures and operational guidelines.
- Supervising and assisting team members to ensure seamless store operations and sales target accomplishment.
- Welcomed and serviced customers professionally, addressing inquiries and improving customer satisfaction.
- Ensured store organization, with appealing displays and well-stocked shelves.
- Processed transactions effectively through POS systems, managing cash, credit, and debit payments.
- Applied upselling strategies to boost sales and accomplish store revenue objectives.
- Assisted with inventory management, stock replenishment, and loss prevention programs.
KYC Analyst
IDFC First Bank
03.2020 - 02.2023
- Managed KYC activities to ensure timely registration on the CERSAI Portal.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Independently verified KYC information provided by the front office.
- Ensured compliance with RBI guidelines and financial institution regulations.
- Tracked daily KYC activities for NTB & ETB customers, ensuring accurate database updates.
- Processed and updated over 300+ KYC details daily in the database.
- Proactively resolved rejection issues from Trackwizz System.
- Prepared and maintained mandatory Management Information System (MIS) reports.
- Provided data to auditors for quality checks, ensuring zero errors in the process.
Bank Reconciliation
Conneqt Business Solutions
03.2018 - 10.2019
- Performed daily and monthly reconciliations of large-volume bank accounts and financial transactions.
- Used advanced Excel techniques (PivotTables, VLOOKUPs) to analyze huge amounts of data and identify discrepancies.
- Collaborated with internal parties to investigate and resolve discrepancies between bank and ledger records.
- Supported month-end close by facilitating reconciliation calendars and variance reports.
- Boosted efficiency by using Excel formulas to automate routine reconciliation tasks.
- Streamlined bank reconciliation process, reducing manual errors and saving time on monthly closings.
Accounts Assistant
Phoenix Enterprises
04.2016 - 02.2018
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and updated financial reports, including balance sheets, income statements, and cash flow statements.
- Supported tax filings and ensured timely submission.
- Coordinated with vendors and clients regarding payment queries and discrepancies.
- Used accounting software (QuickBooks, Excel) for transaction tracking and report generation.
- Assisted in audit preparations and provided necessary documentation.
Education
Tax Management
Welingkar Institute of Management
06.2018
Bachelor of Commerce - undefined
University of Mumbai
06.2014
Skills
- Customer service
- Account management
- Cross-functional team collaboration
- Excel proficiency
- Balance sheet reconciliation
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Associate Professional
The Home Depot
04.2025 - Current
Key Holder
Dollarama
08.2023 - 09.2024
KYC Analyst
IDFC First Bank
03.2020 - 02.2023
Bank Reconciliation
Conneqt Business Solutions
03.2018 - 10.2019
Accounts Assistant
Phoenix Enterprises
04.2016 - 02.2018
Bachelor of Commerce - undefined
University of Mumbai
Tax Management
Welingkar Institute of Management