Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pranali Rane

Calgary,Canada

Summary

Adaptive and dynamic professional with extensive experience in finance, retail operations, and customer service. Excellent proficiency in managing customer interactions, enhancing team performance, and executing financial procedures accurately. Famed for superior problem-solving skills, intense detail orientation, and commitment to delivering top-class service in high-pressure, customer-facing environments. Eager to leverage extensive success history to execute effectively in upcoming challenges and opportunities.

Overview

9
9
years of professional experience

Work History

Customer Service Associate Professional

The Home Depot
04.2025 - Current
  • Serve as a key member of the front-end team, ensuring smooth and accurate checkout processes across multiple registers, self-checkout stations, and customer service desk.
  • Deliver exceptional service by promptly addressing customer inquiries, processing returns/exchanges and resolving complaints in a calm and professional manner.
  • Collaborate with supervisors and head cashiers to monitor workflow, manage line efficiency, and minimize wait times during peak hours.
  • Act as a go-to resource for new associates, providing informal coaching on POS systems, customer interaction, and store procedures.
  • Support loss prevention efforts by maintaining accurate cash drawers, identifying suspicious activity, and adhering to company policy.
  • Assist in store readiness by restocking front-end supplies, managing carts, and maintaining a clean and organized work area.
  • Regularly recognized by management and customers for going above and beyond to support team success and improve customer satisfaction

Key Holder

Dollarama
08.2023 - 09.2024
  • Opened and closed the store, following security procedures and operational guidelines.
  • Supervising and assisting team members to ensure seamless store operations and sales target accomplishment.
  • Welcomed and serviced customers professionally, addressing inquiries and improving customer satisfaction.
  • Ensured store organization, with appealing displays and well-stocked shelves.
  • Processed transactions effectively through POS systems, managing cash, credit, and debit payments.
  • Applied upselling strategies to boost sales and accomplish store revenue objectives.
  • Assisted with inventory management, stock replenishment, and loss prevention programs.

KYC Analyst

IDFC First Bank
03.2020 - 02.2023
  • Managed KYC activities to ensure timely registration on the CERSAI Portal.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Independently verified KYC information provided by the front office.
  • Ensured compliance with RBI guidelines and financial institution regulations.
  • Tracked daily KYC activities for NTB & ETB customers, ensuring accurate database updates.
  • Processed and updated over 300+ KYC details daily in the database.
  • Proactively resolved rejection issues from Trackwizz System.
  • Prepared and maintained mandatory Management Information System (MIS) reports.
  • Provided data to auditors for quality checks, ensuring zero errors in the process.

Bank Reconciliation

Conneqt Business Solutions
03.2018 - 10.2019
  • Performed daily and monthly reconciliations of large-volume bank accounts and financial transactions.
  • Used advanced Excel techniques (PivotTables, VLOOKUPs) to analyze huge amounts of data and identify discrepancies.
  • Collaborated with internal parties to investigate and resolve discrepancies between bank and ledger records.
  • Supported month-end close by facilitating reconciliation calendars and variance reports.
  • Boosted efficiency by using Excel formulas to automate routine reconciliation tasks.
  • Streamlined bank reconciliation process, reducing manual errors and saving time on monthly closings.

Accounts Assistant

Phoenix Enterprises
04.2016 - 02.2018
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared and updated financial reports, including balance sheets, income statements, and cash flow statements.
  • Supported tax filings and ensured timely submission.
  • Coordinated with vendors and clients regarding payment queries and discrepancies.
  • Used accounting software (QuickBooks, Excel) for transaction tracking and report generation.
  • Assisted in audit preparations and provided necessary documentation.

Education

Tax Management

Welingkar Institute of Management
06.2018

Bachelor of Commerce - undefined

University of Mumbai
06.2014

Skills

  • Customer service
  • Account management
  • Cross-functional team collaboration
  • Excel proficiency
  • Balance sheet reconciliation

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Customer Service Associate Professional

The Home Depot
04.2025 - Current

Key Holder

Dollarama
08.2023 - 09.2024

KYC Analyst

IDFC First Bank
03.2020 - 02.2023

Bank Reconciliation

Conneqt Business Solutions
03.2018 - 10.2019

Accounts Assistant

Phoenix Enterprises
04.2016 - 02.2018

Bachelor of Commerce - undefined

University of Mumbai

Tax Management

Welingkar Institute of Management
Pranali Rane