Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pramod Baliga

Vaughan

Summary

Dynamic Retail Store Manager with a proven track record at The Mobile Shop, excelling in sales growth and customer service. Expert in coaching teams to exceed targets and optimize inventory management. Strong problem-solving skills complemented by effective decision-making, driving enhanced team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Retail Store Manager

The Mobile Shop (Glentel)
10.2024 - Current

- Led and coached a team of four associates, consistently surpassing sales targets in key areas, including Mobility and Residential New Activations, Customer Upgrades, Warranty Programs, Google Reviews, and Units Per Transaction (UPT).
- Optimized inventory management and product placement strategies, reducing overhead costs and minimizing variance.
- Strengthened team performance through targeted training and mentorship programs, improving sales efficiency and customer satisfaction.
- Conducted regular performance evaluations, providing constructive feedback that boosted individual and team productivity.

- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.


Sales Associate

The Source (Bell)
06.2023 - 09.2024

-Create visually appealing displays to showcase products and Implementing merchandising plans to highlight promotions and new arrivals.
-Monitoring and managing product inventory on the sales floor and Restock shelves and replenish merchandise as needed.
-Collaborating with sales and marketing teams to align merchandising efforts with promotional activities.
-Provide feedback on product performance and customer preferences.
-Performed routine checks to address any maintenance issues affecting displays.
-Addressing and resolving customer concerns, complaints, or product-related issues.
-Communicate product information, promotions, and company policies effectively.
-Maintaining accurate records of customer interactions and transactions.

Crew Member

Anokhi Inspired Indian Dining
01.2023 - 05.2023

Audit Assistant

PNP Charatered Accounting Firm
01.2022 - 11.2022
  • Reviewed general ledger transactions to identify errors or irregular entries.
  • Assessed financial statements and records.
  • Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
  • Completed audits in accordance with regulations and procedures.

Education

Post-Graduate Certificate - Accounting And Finance

York University
Toronto, ON
09-2024

Post-Graduate Certificate - Finance

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
08-2023

Bachelor of Commerce - Accounting And Finance

Mangalore University
Mangalore, India
11-2021

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Decision-making skill
  • Sales growth
  • Coaching and mentoring

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Kannada
Native or Bilingual
konkani
Native or Bilingual

Timeline

Retail Store Manager

The Mobile Shop (Glentel)
10.2024 - Current

Sales Associate

The Source (Bell)
06.2023 - 09.2024

Crew Member

Anokhi Inspired Indian Dining
01.2023 - 05.2023

Audit Assistant

PNP Charatered Accounting Firm
01.2022 - 11.2022

Post-Graduate Certificate - Accounting And Finance

York University

Post-Graduate Certificate - Finance

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Commerce - Accounting And Finance

Mangalore University
Pramod Baliga