Dynamic Retail Store Manager with a proven track record at The Mobile Shop, excelling in sales growth and customer service. Expert in coaching teams to exceed targets and optimize inventory management. Strong problem-solving skills complemented by effective decision-making, driving enhanced team performance and customer satisfaction.
- Led and coached a team of four associates, consistently surpassing sales targets in key areas, including Mobility and Residential New Activations, Customer Upgrades, Warranty Programs, Google Reviews, and Units Per Transaction (UPT).
- Optimized inventory management and product placement strategies, reducing overhead costs and minimizing variance.
- Strengthened team performance through targeted training and mentorship programs, improving sales efficiency and customer satisfaction.
- Conducted regular performance evaluations, providing constructive feedback that boosted individual and team productivity.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
-Create visually appealing displays to showcase products and Implementing merchandising plans to highlight promotions and new arrivals.
-Monitoring and managing product inventory on the sales floor and Restock shelves and replenish merchandise as needed.
-Collaborating with sales and marketing teams to align merchandising efforts with promotional activities.
-Provide feedback on product performance and customer preferences.
-Performed routine checks to address any maintenance issues affecting displays.
-Addressing and resolving customer concerns, complaints, or product-related issues.
-Communicate product information, promotions, and company policies effectively.
-Maintaining accurate records of customer interactions and transactions.