PRAKHAR MANCHANDA
Toronto,ON
Summary
Detail-oriented and creative Marketing Operations & CRM Coordinator with 2+ years of experience driving lifecycle campaigns, streamlining processes, and supporting cross-functional marketing operations. Adept at multitasking, prioritizing effectively, and working collaboratively with stakeholders, vendors, and creative teams. Strong communicator with a customer-first mindset and proven ability to adapt quickly, manage complex deliverables, and maintain high standards of accuracy and attention to detail. Proficient in tools like Salesforce, HubSpot, Marketo, Power BI, Excel, and Google Analytics, and passionate about delivering seamless, data-driven marketing experiences.
Overview
3
3
years of professional experience
Work History
Client Success & Sales Operations Associate
Red Phoenix Management
07.2023 - Current
- Executed and tracked email marketing campaigns using HubSpot and Salesforce, driving customer engagement through segmentation and automation.
- Created Power BI dashboards and Excel reports to visualize product and campaign data for leadership.
- Worked closely with marketing and product teams to ensure accurate product data and visuals in all customer-facing materials.
- Prioritized multiple marketing requests, managed timelines, and ensured stakeholder alignment across departments.
- Adapted quickly to shifting campaign goals while maintaining focus on data quality and clear communication.
Shift Supervisor
Starbucks
04.2023 - 01.2025
- Led internal product launches and promotions, ensuring consistent communication and a strong customer-facing experience.
- Managed store operations and promotional planning while collaborating with partners to meet KPIs.
- Maintained high attention to detail in coordinating promotional displays, customer sampling, and feedback loops.
Administrative & Client Service Coordinator
Chand Kapoor, CPA, Professional Corporation
Toronto, Canada
06.2024 - 08.2024
- Managed client communication and CRM updates to track campaign responses and ensure timely follow-ups.
- Supported content creation and email marketing while coordinating tasks with internal teams and vendors.
- Delivered professional customer-facing service while juggling multiple tasks and deadlines.
General Merchandise Associate
Walmart (PT)
Toronto, Canada
03.2023 - 07.2023
- Coordinated with supply chain and marketing teams to ensure accurate product placement and inventory visibility.
- Verified item-level data and assisted with promotional setups, ensuring creative accuracy across displays.
Marketing & Client Success Analyst Trainee
Corepeelers Private Limited
New Delhi, India
11.2021 - 07.2022
- Assisted with campaign planning, email marketing setup, and customer journey tracking through basic CRM platforms.
- Used Excel and Power BI to analyze engagement metrics and improve content performance.
- Collaborated with internal departments and vendors to manage creative briefs and marketing materials.
Education
Post-Graduate Diploma -
Humber College
Toronto, ON01.2024
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
New Delhi, India01.2021
Skills
- Marketing Automation Platforms (Marketo, HubSpot, Salesforce)
- CRM Systems & Customer Engagement (Salesforce, HubSpot)
- Email Marketing & Lifecycle Campaigns
- Product Information Management & Verification
- Data Management & Quality Assurance
- Data Visualization (Power BI, Tableau, Excel Dashboards)
- Google Analytics, UTM Tracking & KPI Reporting
- Microsoft Excel (PivotTables, VLOOKUP), Google Sheets
- Marketing Materials & Asset Coordination
- Project Coordination & Timeline Management
- Collaboration & Cross-Functional Communication
- Vendor Coordination & Budget Tracking
Professional Development
- HubSpot Inbound Marketing
- Google Analytics (Beginner/Intermediate)
- LinkedIn Marketing Fundamentals
Timeline
Administrative & Client Service Coordinator
Chand Kapoor, CPA, Professional Corporation
06.2024 - 08.2024
Client Success & Sales Operations Associate
Red Phoenix Management
07.2023 - Current
Shift Supervisor
Starbucks
04.2023 - 01.2025
General Merchandise Associate
Walmart (PT)
03.2023 - 07.2023
Marketing & Client Success Analyst Trainee
Corepeelers Private Limited
11.2021 - 07.2022
Post-Graduate Diploma -
Humber College
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
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