Results-driven administrative officer with a focus on calendar management and document organization. Demonstrates proficiency in invoice processing and report preparation while fostering positive relationships through exceptional customer service.
Overview
3
3
years of professional experience
Work History
Administrative Officer
CreditView Dental
Mississauga, Ontario
02.2024 - 07.2025
Coordinated schedules and appointments for management and team members.
Assisted in preparing reports and presentations for internal meetings.
Maintained organized filing systems for easy access to documents.
Greeted visitors warmly upon arrival at office reception area.
Sorted incoming mail for distribution to appropriate personnel.
Managed calendars to ensure efficient use of time; scheduled appointments as needed.
Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
Volunteer
St.clair college
Mississauga, Ontario
09.2023 - 12.2023
Supported fundraisers by managing supplies and participant registrations.
Collaborated with team members to create promotional materials for events.
Trained new volunteers on roles, responsibilities, and best practices.
Helped with prep, set up, and breakdown of community and public events.
Offered support and assistance to community members.
Customer Service Representative
3 Food Street
Mississauga, Ontario
11.2022 - 12.2023
Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Assisted customers with inquiries and product selections in a fast-paced environment.
Collaborated with team members to maintain cleanliness and organization in service areas.
Trained new staff on customer service techniques and operational procedures efficiently.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Developed positive relationships with customers through friendly interactions.