PRAKHAR BHARDWAJ
Mississauga,ON
Summary
Proven customer service expert from 3 DRINKS CAFE, adept in customer satisfaction and complaint resolution. Demonstrated reliability, excelling in high-pressure environments with a keen focus on maintaining customer service goals. Skilled in Microsoft Office and basic mathematics, consistently exceeding expectations without compromising accuracy or efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
3 DRINKS CAFE
2024.06 - Current
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Managed cash register operations accurately, reducing risk of shortages or overages in daily reconciliations.
- Handled cash with high accuracy and took care to check bills for fraud.
Manager
3 FOOD STREET
2023.07 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
Volunteer
ST CLAIR COLLEGE
2023.03 - 2023.07
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Kept case files updated, accurate and aligned with requirements.
Education
UNDER GRADUATE DIPLOMA - Office Administration
ST CLAIR COLLEGE
Brampton, ON12.2023
Bachelor of Arts - English
DELHI UNIVERSITY
DELHI, INDIA07.2022
High School Diploma -
DELHI PUBLIC SCHOOL
DELHI, INDIA03.2019
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Customer Focus
- Basic Mathematics
- Microsoft Office
- Schedule and calendar management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier
3 DRINKS CAFE
2024.06 - Current
Manager
3 FOOD STREET
2023.07 - Current
Volunteer
ST CLAIR COLLEGE
2023.03 - 2023.07
UNDER GRADUATE DIPLOMA - Office Administration
ST CLAIR COLLEGE
Bachelor of Arts - English
DELHI UNIVERSITY
High School Diploma -
DELHI PUBLIC SCHOOL
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