Prajwol Shrestha
3466 Yosemite Ave Apt F
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
9
9
years of professional experience
Work History
Server and Hostess
Kirala
Berkeley
02.2024 - Current
- Supported management team with various administrative tasks to enhance operational efficiency.
- Assisted with Yelp and other online service management as a solo handler.
- Trained new employees in restaurant procedures and plating techniques.
- Supervised dining room staff activities to ensure service quality and guest satisfaction.
- Answered phone inquiries for reservation scheduling, takeout orders, and service-related questions.
- Inspected dining and serving areas for cleanliness and readiness before guest arrivals.
Front Desk Agent
Daiwa Roynet Hotel
Sendai
04.2020 - 12.2022
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Transmitted and received messages using telephones or telephone switchboards.
- Kept accurate records of guest transactions.
- Computed bills, collected payments and made change for guests.
Server
Palantin
Tokyo
08.2016 - 03.2020
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
Skills
- Point of sale systems
- Menu expertise
- Food safety compliance
- Cash handling
- Table management
- Customer service
- Administrative tasks
- Multilingual communication
- Phone call management
Languages
English
Professional
Japanese
Professional
Nepali
Professional
Hindi
Limited
Timeline
Server and Hostess
Kirala
02.2024 - Current
Front Desk Agent
Daiwa Roynet Hotel
04.2020 - 12.2022
Server
Palantin
08.2016 - 03.2020
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