Prajwal Chatrath
Cambridge,ON
Summary
A Detail-oriented Medical Office assistant with a proven track record in managing complex administrative and clinical tasks. Expertise in coordinating patient appointments, overseeing billing processes, and handling insurance claims, while ensuring compliance with privacy regulations. Recognized for enhancing operational efficiency and fostering effective communication among healthcare teams. Committed to delivering exceptional patient care in a dynamic healthcare environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Tricity foot clinic
Cambridge, Ontario
07.2024 - Current
- Greeting and signing in patients when they enter the clinic
- Answering the phones and emails, confirming next-day appointments through reminder calls
- Ordering inventory and receiving incoming shipments
- Collecting and maintaining patient records in the EMR system
- Managing and verifying billing with patients and their insurance companies
- Assisting with therapeutic treatments (Shockwave therapy, Laser/Ultrasound) as delegated by the Chiropodist
Administrative Assistant
Waterloo Foot Clinic
Waterloo, Ontario
04.2023 - 07.2024
- Greeting and checking in patients with professional and warm attitude
- Scheduling patient appointments and managing practitioner schedules
- Managing billing to patients and their insurance companies
- Handling patient personal information with confidentiality and billing the respective insurance companies
- Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff
Education
Healthcare administration and service management -
Conestoga College
12.2022
Bachelor’s in science -
Guru Nanak Dev University
10.2020
Skills
Greet patients upon arrival, ensuring a welcoming and professional experience
- Manage patient check-in and check-out procedures, including updating demographic and insurance information
- Schedule and confirm patient appointments for the neurologist, physiotherapists, and pharmacy services
- Coordinate follow-up appointments and reminder calls or emails
- Assist with patient intake by collecting consent forms and necessary documentation
- Address patient inquiries and concerns professionally and empathetically
Affiliations
Certification
- Medical billing, 2022, Universal Care Academy
- Medical terminology, 2022, Universal care academy
- Medical transcription, 2022, Universal care academy
- Standard first aid – CPR C – AED, 2023, St John ambulance
Timeline
Administrative Assistant
Tricity foot clinic
07.2024 - Current
Administrative Assistant
Waterloo Foot Clinic
04.2023 - 07.2024
Healthcare administration and service management -
Conestoga College
Bachelor’s in science -
Guru Nanak Dev University
- Medical billing, 2022, Universal Care Academy
- Medical terminology, 2022, Universal care academy
- Medical transcription, 2022, Universal care academy
- Standard first aid – CPR C – AED, 2023, St John ambulance
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