Praise Epelle
Toronto,ON
"In the beginner's mind there are many possibilities, in the expert's mind there are few".
Summary
Results-driven business development specialist with a strong track record in driving revenue growth and cultivating client relationships. Skilled in consultative selling, strategic account management, and market analysis. Proficient in utilizing CRM platforms, such as Salesforce and Hubspot, to track leads, manage pipelines, and deliver exceptional customer service. Effective communicator with a proven ability to understand client needs, provide tailored solutions, and exceed expectations. Adept at building and maintaining long-term partnerships to drive business success.
Overview
6
6
years of professional experience
Work History
Senior Business Development Representative
Vetster
05.2022 - Current
- Demonstrated extensive product knowledge, delivering top-notch expertise to B2B clients for effective partnership and customer satisfaction.
- Collaborated closely with developers to identify and resolve software errors, enhancing client experience and ensuring smooth operations.
- Creatively design targeted campaigns to reach out to inbound and outbound marketing leads.
- Utilized Salesforce and hubspot to efficiently manage current portfolio and prospective leads, ensuring effective communication and follow-up.
- Conducted engaging and persuasive discovery calls to showcase product features, benefits, and value propositions to prospective clients.
- Achieved and exceeded monthly and annual sales targets.
Sales Development Representative
Trend Hunter
09.2021 - 04.2022
- Sold innovative research and acceleration tools to Fortune 500 companies and SMEs across 30+ industries, enabling them to enhance their front-end innovation processes.
- Brought in new accounts through effective networking strategies and promotional approaches, resulting in successful lead conversions and revenue growth.
- Established strong connections with marketing qualified leads, effectively securing discovery calls and facilitating product demonstrations.
- Conducted market research to identify potential opportunities and understand customer needs, enabling targeted and tailored sales campaigns.
- Leveraged customer data and sales trends to analyze and develop targeted sales campaigns, optimizing revenue generation and client engagement.
- Initiated targeted outreach via multiple channels, including emails, calls, and social media, to engage potential clients. Crafted compelling messages highlighting value propositions, driving interest and conversations
Customer Experience Mananger
Indigo
09.2017 - 09.2021
- Increased revenue by strategically identifying customers with the potential for add-on products, resulting in improved sales performance.
- Provided comprehensive reporting for forecast analysis and ad-hoc reporting, supporting data-driven decision-making.
- Led process improvement initiatives, implementing standardized procedures and an escalation policy to enhance customer support operations.
- Demonstrated extensive knowledge of company products, effectively recommending items that aligned with customer needs and preferences.
Built and nurtured client relationships by promptly responding to inquiries, understanding their needs, resolving issues, and maintaining proactive follow-up. - Successfully managed a high volume of customer calls, delivering exceptional service and ensuring customer satisfaction.
Account Executive
East West Independent
12.2018 - 09.2020
- Demonstrated expertise in consultancy, sales, marketing, strategy, and adaptability, effectively engaging with both B2B and B2C clients across multiple fields.
- Built and maintained a robust sales pipeline, utilizing various channels such as social selling, emails, inbound and outbound calls to ensure consistent flow of sales activities.
- Skillfully negotiated sales deals with clients, fostering mutually beneficial agreements and cultivating long-term relationships.
- Proactively built and strengthened relationships with new and existing accounts, driving revenue growth through strategic account management and exceptional customer service.
- Exceeded sales quotas and achieved outstanding results, growing revenue by an impressive 145% within the first 9 months.
Employed effective cross-selling techniques to expand business opportunities and generate additional revenue streams. - Built and strengthened relationships with new and existing accounts to drive revenue growth
Education
Bachelor of Arts - Economics
Completed Coursework in Use of Econometrics, Financial Economics , Intermediate And Advanced Micro Economics.
Skills
- Account Management:
Strong ability to manage and nurture client accounts, ensuring high levels of customer satisfaction and retention - CRM Proficiency:
Proficient in utilizing CRM platforms such as HubSpot, Salesforce, and Salesloft to track client interactions, manage pipelines, and forecast accurately - Consultative Selling:
Skilled in value-based and solution selling approaches, tailoring recommendations to customer needs to drive revenue growth - Lead Generation and Prospecting:
Experienced in identifying and qualifying leads, conducting targeted prospecting efforts, and leveraging data insights for optimal opportunities
- Sales Pipeline Management:
Demonstrated expertise in effectively managing sales pipelines, prioritizing activities, and achieving revenue targets - Relationship Building:
Adept at building strong rapport and trust with clients, cultivating long-term partnerships for account growth and expansion - Communication and Presentation:
Excellent interpersonal and communication skills, delivering persuasive presentations and articulating value propositions - Business Acumen:
Deep understanding of B2B sales dynamics, industry trends, and market analysis for strategic decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Business Development Representative - Vetster
05.2022 - Current
Sales Development Representative - Trend Hunter
09.2021 - 04.2022
Account Executive - East West Independent
12.2018 - 09.2020
Customer Experience Mananger - Indigo
09.2017 - 09.2021
York University - Bachelor of Arts, Economics
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