Pragya Rana
Brampton,ON
Summary
IFIC certified committed diligent Operations Officer working towards CSC, enthusiastically pursuing an opportunity to utilize 3 years of success in financial and retail industry. Adept at driving organizational efficiency to meet corporate objectives, attentive to detail with passion for escalations, follow-ups and case completion over a year in financial industry. Highly skilled in applying analytical and time management expertise to increase degree of service in customer satisfaction and bring value to the TD Bank team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wealth Operations Officer
Toronto Dominion Bank
10.2022 - Current
- Supporting branch partners in executing transactions and validated information as needed to perform adjustments
- Escalating operational issues and identified opportunities to ensure process improvement initiatives
- Investigating High risk activities with establishes service level agreements
- Participating as brand ambassador for internal and external functions of bank to complete assigned workload
- Ensuring timely communication of issues, progress of projects and status of other relevant information.
Operations Assistant Intern
MEMA Foods International Inc./La Dee Da
04.2022 - 08.2022
- Delivered excellent customer service and maintained vendors relationships
- Prepared traceability report, file forms and other documents
- Placed inventory order and office supplies as needed
- Updated inventory report, order logs and forms
- Analyzed all operations and offer suggestions for improvement
- Provided administrative support.
Customer Service Rep /Post Office Clerk
Canada Post - Shoppers Drug Mart
05.2021 - 08.2022
- Delivered efficient Customer service as per SERVE guidelines
- Boosted promotion of postal services and product sale
- Controlled Cash with the absolute compliance in anti-money laundering
- Regulated audit, tally differences authorization issues and security checks on inventory
- Advised suitable services for Small Business Solution and inclusive shipping solutions.
Education
Entrepreneurial Enterprise – Business Management -
Humber College Institute Of Technology & Advanced
01.2022
Supply Chain Management – Logistics Management -
Humber College Institute Of Technology & Advanced
01.2021
Bachelor of Commerce with Honors – Banking -
Swami Vivekanand Subharti University
01.2019
Skills
- Teamwork and Collaboration
- Sales and Upselling
- Problem Solving
- Time Management
- Detail Oriented
- Compliance and Regulatory Knowledge
- Complaint Resolution
- Active Listening and Empathy
- Adaptability and Flexibility
- Customer service
- Creative thinking
- Employee Development
- Administrative Management
- Operational Excellence
- Staff Training
- Regulatory Compliance
- Analytical Thinking
- Process Improvement
Certification
Completed Investment Funds in Canada (IFIC), 03/01/23
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Wealth Operations Officer
Toronto Dominion Bank
10.2022 - Current
Operations Assistant Intern
MEMA Foods International Inc./La Dee Da
04.2022 - 08.2022
Customer Service Rep /Post Office Clerk
Canada Post - Shoppers Drug Mart
05.2021 - 08.2022
Entrepreneurial Enterprise – Business Management -
Humber College Institute Of Technology & Advanced
Supply Chain Management – Logistics Management -
Humber College Institute Of Technology & Advanced
Bachelor of Commerce with Honors – Banking -
Swami Vivekanand Subharti University
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