Pragya Prasai
North York,Canada
Summary
Dynamic professional, excelling in customer service and team leadership. Adept at enhancing customer engagement through effective communication and strong organizational skills. Recognized for improving operational efficiency and maintaining high standards in fast-paced environments, while ensuring exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Food Preparation
Summerhill Market
Toronto, Canada
04.2024 - Current
- Maintained cleanliness and organization in both customer and food preparation areas to ensure a safe and efficient working environment.
- Supported kitchen staff with food preparation tasks, as requested by management during busy periods.
- Assisted with processing customer orders and preparing meals accurately and promptly.
- Provided excellent customer service on the floor, answered phone calls professionally, and assisted at the meat counter.
Customer Service Supervisor
Aaradhana Stores
Kathmandu, Nepal
01.2022 - 04.2023
- Supervised staff scheduling, coordinated team activities, and maintained high standards of customer relations through clear communication and effective leadership.
- Contributed to in-store promotional efforts, enhancing customer engagement through visual merchandising and personalized service strategies.
- Proficient in MS Office and retail management software; improved inventory and customer data tracking efficiency through digital solutions.
Education
Computer Programming Candidate -
Niagara College
Toronto, Canada01.2024
School Leaving Certificate (SLC) -
Damak Multiple Campus
Nepal01.2022
Skills
- Adept at working in a fast-paced environment
- Strong Organizational and Multitasking Skills
- Highly Collaborative and Reliable Team Player
- Excellent communication and interpersonal skills
- Capable of managing schedules and customer-related tasks
- Food safety
- Customer service
- Cash handling
- Problem solving
Languages
English, Nepali
Accomplishments
- Managed Community Service Project and Won Youth Leadership Award
- 90%+ Average in Pre-AP
- Academic Honor Roll 2011-2023
- Recipient of Civic Leadership Award
Timeline
Food Preparation
Summerhill Market
04.2024 - Current
Customer Service Supervisor
Aaradhana Stores
01.2022 - 04.2023
Computer Programming Candidate -
Niagara College
School Leaving Certificate (SLC) -
Damak Multiple Campus