Pragun Grover
Surrey,BC
Summary
Highly organized professional with extensive experience in customer service, account management, and sales. Proven track record of increasing customer loyalty and satisfaction, leading to higher revenue growth. Expertise in developing long-term client relationships, building trust through effective communication and cultivating meaningful connections. Passionate about helping customers by understanding their needs, providing solutions, and delivering an exceptional customer experience. Already enrolled for the IFIC certification.
Overview
9
9
years of professional experience
Work History
Relationship Manager
HDFC Bank Ltd
08.2021 - 06.2023
- Maintained accurate records of customer interactions and transactions for future reference
- Developed and implemented customer service strategies to improve customer satisfaction
- Monitored performance metrics such as response times, resolution rates and customer satisfaction scores
- Built excellent portfolio from Rs 400 Million to Rs 1400 Million from existing as well as new clients.
Asset Desk Manager
Yes Bank Ltd
01.2021 - 08.2021
- Coordinated meetings between internal stakeholders to discuss on assets lead generations and providing product training
- 25-28 on an average lead conversions from provided 13 loan products of bank.
- Developed and implemented new processes for the efficient management of the desk, leading to increased productivity
- Participated in weekly meetings with managers to discuss for corporate meetings.
Sales Associate
Kotak Mahindra Bank Ltd
09.2017 - 01.2021
- Gained expertise in mortgage product i.e loan against properties
- Worked on customer financials analysis, analyzing property papers for legal and valuation of the properties
- Maintained excellent relationship with multiple branch and their staff and achieved assigned targets for branches as well as given by management.
Operational Head
Gee Dee Pharmaceuticals
06.2014 - 05.2016
- Prepared detailed reports on stock inward and outward and billings of daily sales as well as payment receivables
- Managed sales team of 3 sales associate for supply of products to local clients.
Education
Bachelors of Commerce - Commerce
Monad University
06.2013
Skills
- Interdepartmental
- Collaboration
- Sales Proficiency
- Customer service and assistance
- Financial reporting and analysis
- Delinquency monitoring
- Maintaining Customer Database
Timeline
Relationship Manager
HDFC Bank Ltd
08.2021 - 06.2023
Asset Desk Manager
Yes Bank Ltd
01.2021 - 08.2021
Sales Associate
Kotak Mahindra Bank Ltd
09.2017 - 01.2021
Operational Head
Gee Dee Pharmaceuticals
06.2014 - 05.2016
Bachelors of Commerce - Commerce
Monad University
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