Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Pragti Sharma

Sarnia,ON

Summary

Dynamic customer service professional with a proven track record at Fashion King, excelling in problem resolution and active listening. Enhanced customer loyalty through personalized solutions and effective dispute resolution, contributing to increased retention rates. Proficient in Microsoft Office Suite, leveraging critical thinking to drive sales and elevate customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Fashion King
04.2022 - 01.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Store Associate

Aadhar Supermarket
06.2017 - 01.2022
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Bachelor of Science -

Panjab University
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Dispute resolution
  • Sales expertise
  • Service upselling
  • Customer satisfaction measurement
  • Microsoft Office Suite

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Fashion King
04.2022 - 01.2025

Store Associate

Aadhar Supermarket
06.2017 - 01.2022

Bachelor of Science -

Panjab University

Similar Profiles

CREATE PROFILE
Pragti Sharma