PRAGNESH JOSHI
Regina,SK
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Clerk
Loblaw Companies
07.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
- Maintain and stock product displays and shelves that meet company standards
- Ensure accurate product scanning and identify inventory needs and assist with ordering
- Setup company-directed promotions and programs
- Keep department areas neat and ensure health and safety standards
Customer Service Representative
D Mart Supermarket
01.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post-Degree Certificate - PGDCA
SOMNATH SANSKRIT UNIVERSITY VERAVAL
VERAVAL04.2014
Bachelor of Commerce - Accounting
HEMCHANDRACHARYA NORTH GUJARAT UNIVERSITY
PATAN GUJARAT04.2013
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
Languages
English
Hindi
Gujarati
Timeline
Clerk
Loblaw Companies
07.2023 - Current
Customer Service Representative
D Mart Supermarket
01.2021 - 04.2023
Post-Degree Certificate - PGDCA
SOMNATH SANSKRIT UNIVERSITY VERAVAL
Bachelor of Commerce - Accounting
HEMCHANDRACHARYA NORTH GUJARAT UNIVERSITY
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