PRAGATI SHRIVASTAV
Victoria,BC
Summary
Enterprising Branch Manager, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
7
7
years of professional experience
Work History
Branch Manager (Credit Solutions)
EasyFinancial Services
03.2021 - Current
- Drove exceptional customer experiences through professional service and effective promotion of financial products.
- Increased branch revenue by strategically managing accounts, contributing to sales, and overseeing collection activities.
- Streamlined collections processes, ensuring timely follow-up on overdue accounts and adherence to company standards.
- Managed daily branch operations and successfully implemented new corporate strategies.
- Developed a high-performing team through effective coaching, training, and career support for financial sales employees.
- Achieved loan book growth by actively sourcing new clients through targeted marketing and relationship building.
- Ensured accurate and efficient processing of financial product applications and maintained meticulous records.
- Assisted customers with credit applications and actively promoted prepaid credit card sales.
- Maximized cross-selling opportunities by identifying and addressing specific customer financial needs.
- Managed the end-to-end loan process, clearly communicating terms and conditions to clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Financial Service Representative
EasyFinancial Services
07.2018 - 03.2021
- Achieved branch growth by consistently meeting the monthly sales target of $198K.
- Consistently exceeded personal monthly sales targets, reaching $100K.
- Contributed to branch success by securing monthly bonuses for 8 consecutive months.
- Facilitated home equity loan processes, assisting clients with applications and documentation.
- Efficiently gathered client information and resolved issues.
- Delivered professional and confidential assistance to clients.
- Maintained in-depth knowledge of bank policies and procedures, ensuring ethical and compliant practices.
- Administered daily office operations and managed personal balancing records.
- Led and trained a team of 5 financial service representatives, managing team sales goals.
Education
Post-Degree Diploma - Business Administration, Human Resource Management and Leadership
Camosun College
Bachelor of Arts and Bachelor of Laws (BA & LL.B -
University of Rajasthan, Five-Year Law College
Diploma of Education, Sub Mortgage Broker
University of British Columbia
Vancouver, None08-2024
Accomplishments
- Credit Analysis & Risk Management: Proficiently assesses creditworthiness, evaluates loans, manages risk, and ensures compliance.
- Loan Origination & Processing: Manages the full loan lifecycle from application to funding with strong documentation skills.
- Sales & Business Development: Drives sales, acquires clients, and achieves revenue targets through effective strategies.
- Customer Relationship Management: Builds strong client relationships, provides excellent service, and resolves issues.
- Financial Product Knowledge: Understands diverse banking and financial products (loans, deposits, credit cards).
- Collections & Recovery: Manages collection activities and implements strategies to recover accounts and minimize losses.
- Leadership & Team Development: Leads, trains, and mentors teams to achieve sales goals and operational excellence.
- Operational Management: Manages daily operations, implements processes, and ensures efficient workflow.
- Compliance & Regulatory Knowledge: Understands banking regulations, policies, and ethical standards for compliant practices.
- Technical Proficiency: Adept at banking software, Salesforce, Wealthview, and MS Office Suite.
Personal Information
Title: Branch Manager At Easyfinancial Services. Inc
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Branch Manager (Credit Solutions)
EasyFinancial Services
03.2021 - Current
Financial Service Representative
EasyFinancial Services
07.2018 - 03.2021
Bachelor of Arts and Bachelor of Laws (BA & LL.B -
University of Rajasthan, Five-Year Law College
Post-Degree Diploma - Business Administration, Human Resource Management and Leadership
Camosun College
Diploma of Education, Sub Mortgage Broker
University of British Columbia
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