Summary
Overview
Work history
Education
Skills
Accomplishments
Personal Information
Custom
Languages
Certification
Timeline
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PRADIP TRIVEDI

Oakville,CANADA

Summary

Accomplished professional with extensive expertise in software testing, hardware installation, and data analysis. Proficient in CRM systems, SFDC, and Power BI, with a strong command of Centralink and LabVIEW. Adept at utilising LIMS LabWare and Microsoft Office suite for efficient project management. Experienced in operating advanced laboratory equipment including Cobas e601, Cobas c311, Cobas c501, Cobas integrated c6000, MegNA Pure 96, Cobas PRO, PRISCA software for prenatal risk assessment, SSDW Lab 5 software, GeneXpert System, VersaCell Systems, Advia Centaur XPT, Dimension Series, Advia 2120 series, Integrated Chemistry and Immunoassay Systems. Skilled in molecular biology systems such as VERSANT kPCR Molecular Biology System and RT-PCR. Competent in using automation tracks like APTIO the Automation Track and T100 Thermal Cycler. Expertise extends to Cedex Bio HT analysis and LAL Test procedures. Proficient with diagnostic tools including Free lite Binding Site and Quant Studio. Familiar with various laboratory instruments such as PK Flex, Helmed Meglumi Chorus Trio Lumax Eldex Rida X Screen ELISA.

Overview

14
14
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification

Work history

Clinical Material Management Coordinator of Anesthesia, Respiratory, in-vitro Diagnostic Division

HealthPRO Canada Services Inc.
Oakville, Canada
10.2022 - 03.2025
  • Coordinate Anesthesia, Respiratory and Diagnostic equipment contracts, Provide Demonstration and training of products, maintain data integrity, attention to detail and word processing, resulting in timely execution of contracts
  • Coordinate all aspects of sales like, Request for Qualification and Request for Proposals, and maintain contract documentation by using advanced tools like CRM, Microsoft 365, Advance Excel, Biddingo and Bonfire, SFDC
  • Facilitate clear communication about capital equipment and tools to B2B and B2C customers, including hospital and diagnostic laboratory staff such as physicians, nurses, and laboratory technologists, as well as manufacturers, suppliers, and distributors
  • Active participation in annual committee meetings with customers and maintaining up-to-date customer relationship management
  • Liaised with external parties to ensure seamless project execution.
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • Troubleshot potential problems before escalation, preventing major disruptions.
  • Implemented risk management strategies to mitigate potential issues.

Field Technical Service Specialist

Cepheid Ltd. (a DANAHER corporation)
07.2021 - 08.2022
  • Provided comprehensive customer consulting, including System installation, calibration, validation/verification studies and troubleshooting service repair support
  • Completed over 15 plus initial installation and 76 new assay installation, 120 troubleshooting repair visits and trainings at customer site annually.
  • Certified hardware and software Trainer of Cepheid Analyzer: GeneXpert System
  • Collaborated with Medical Affairs, Sales and Marketing teams for engineering support
  • Conducted technical calls and demonstrations, to doctors, technicians at hospitals and diagnostic laboratories
  • Utilized judgment to optimize hardware troubleshooting, including accuracy, precision, linearity range verification Enhanced system performance using advanced troubleshooting techniques.
  • Cultivated customer relationships, addressed inquiries, maintained work-orders, documentation and CRM systems
  • Trained and regular user of LIMS tools, Salesforce.com (SFDC), Power BI, CRM for forecasting sales trend along with customer's detailed information
  • Certified with Visual Management and Daily Management boo camp
  • Resolved hardware malfunctions with precise diagnostic procedures.
  • Maintained a high standard of service delivery for customer retention.

System Engineer/ Customer Service Support

Roche Diagnostics, Neighboring Markets
08.2018 - 07.2021
  • Led the vision and strategy for installation, training and troubleshooting Clinical Chemistry & Immunochemistry equipment, achieving KPIs
  • Conducted over 18 initial installations, 1 to 3 de installations, 100 plus hardware troubleshooting calls and product demonstrations annually in assigned territories
  • Certified hardware and software Trainer of Roche Analysers: cobas e601; cobas c311; cobas c501; cobas c6000; cobas Integra; cobas e411
  • Provided pre, post and during installation technical service support, managing key account projects, preventive maintenance, parameter retention, and technical promotion in designated regions
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Provided essential maintenance services, resulting in reduced downtime incidents.
  • Acted as service consultant during installation, validation, and accreditation programs (CLIA/CLSI, CAP/NABL), ensuring customer success
  • Actively contributed to instrument preventive maintenance, calibration, assisting with setup, optimization, workflow, and correlation studies for accuracy, precision, sensitivity, and specificity
  • Maintained up-to-date field service reports of troubleshooting and related documentation during customer hardware training sessions and application installations, adhering to Roche guidelines and procedures

Scientific Manager - Installation Support (Customer Service)

Siemens Healthineers Ltd.
12.2015 - 08.2018
  • Served as Customer Service Installation Support, led the installations, trainings & troubleshooting (Hardware/Software) in Diagnostics Laboratory, CRO, R&D, Hospitals Business Area of Siemens
  • Certified Hardware and Software trainer of Siemens Analyzers: Advia Centaur XP/XPT, Dimension Series, Advia 2120 series, VERSANT kPCR Molecular Biology System, (RT-PCR), APTIO the Automation Track
  • Selected as a co-trainer for new hires FSE at Siemens Healthineers, specializing in Versant kPCR and Dimension EXL, assisting in providing essential training to equip recruits with the skills needed for a successful market entry
  • Delivered comprehensive support for the installation of Aptio by Inpeco, facilitating seamless connectivity with Advia 2120i, Dimension ExL, and two Advia Centaur XP systems, including Decapper and Sealer modules
  • Solely managed continuous upgrades for all installed equipment
  • Awarded the 'Club 35' at Siemens Healthineers for top installations and chosen for nationwide APTIO Track automation system service training
  • Also selected for advanced Molecular Biology training at the Institute of Biologics, showcasing equipment setup and customer training expertise

Area Manager, Application & Service

KHC Healthcare India Pvt Ltd.
09.2013 - 12.2015
  • Performed maximum Installation of ACCI, Binding-site, Free-lite, Bio-Rad products received annual target achievement award in FY 2013-14, FY 2014-15
  • Supervised daily store operations, ensuring optimal customer service delivery.
  • Trained members of the team for improved overall productivity.

Area Sales Manager, Application & Service

Immunoshop India Pvt. Ltd.
09.2012 - 09.2013
  • Did Installation, de installation, preventive maintenance, part replacement, repairs and troubleshooting of Meglumi, Chorus-Trio, Helmed, Elisa equipment

Account Manager Application & Service

Lilac Medicare India Pvt. Ltd.
02.2011 - 08.2012
  • Worked as an application service specialist for Eldex (ELISA reader), Lumex (Chemiluminescence), Installed 5 plus Eldex and 9 plus Lumax during entire tenure

Education

Master of Science - Bio-technology

K.S.V. University

Certificate Course - Pathology

K.S.V. University

Skills

  • Software testing
  • Training and Development
  • Hardware installation
  • CRM
  • SFDC
  • Power BI
  • Centralink
  • LabVIEW
  • Data analysis
  • LIMS LabWare
  • Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • cobas 6000 ( cobas c501, cobas e 601), cobas 8000 ( cobas c502, c701, c702, e602, e801), Cobas c311, Cobas Integra 400 Plus, MegNA Pure 96, Cobas PRO, PRISCA software for prenatal risk, SSDW Lab 5 software, GeneXpert System, VERSANT kPCR Molecular Biology System, RT-PCR, VersaCell Systems, T100 Thermal Cycler, Advia Centaur XPT, Dimension Series, Advia 1800, 2400, Advia 2120 series, Atellica CI analyzer, Immulite 2000, Immulite 1000, APTIO the Automation Track, Cedex Bio HT, LAL Test, Free lite Binding Site, Quant Studio, PK Flex, Helmed, Meglumi, Chorus Trio, Lumax, Eldex, Rida X Screen, ELISA

Accomplishments

  • Provided comprehensive equipment installation and training support of GeneXpert machines to the maximum new users in the country, resulting in a significant improvement in machine utilization and performance in the assigned territory., 10/2022
  • Performed flawless installations, preventive maintenance, and repairs of Roche Diagnostics machines (e411, Cobas Integra, Roche c6000, and Roche c311) for clients. Delivered comprehensive after PM application support in the territory, surpassing service expectations and optimizing equipment performance., 10/2022
  • Awarded the 'Club 35' recognition at Siemens Healthineers for top installations and selected for nationwide APTIO Track automation system service training in China. Additionally, chosen for advanced Molecular Biology service training by U.S. trainers at the Institute of Biologics, where I demonstrated expertise in equipment setup and customer hardware and software training., 10/2022

Personal Information

  • License: Valid Canadian Driving License
  • Marital status: Permanent Residence
  • Visa status: U.S. VISA

Custom

  • Incidence of HIV, Hepatitis B and Hepatitis C infection among patients undergoing dialysis., International Journal of Microbiology Research, 10/30/19, https://bioinfopublication.org/pages/article.php?id=BIA0005234
  • Comparison of a rapid semi-quantitative latex agglutination slide method against quantitative particle enhanced turbidimetric immunoassay for measurement of c-reactive protein., International Journal of Medical and Biomedical research and studies, 05/30/19, https://ijmbs.info/index.php/ijmbs/article/view/265

Languages

English
Fluent
French
Beginner

Certification

  • International Journal of Microbiology Research, Oct 30, 2019
    https://bioinfopublication.org/pages/article.php?id=BIA0005234
    “Incidence of HIV, Hepatitis B and Hepatitis C infection among patients undergoing dialysis.”
  • International Journal of Medical and Biomedical research and studies, May 30, 2019
    https://ijmbs.info/index.php/ijmbs/article/view/265
    “Comparison of a rapid semi-quantitative latex agglutination slide method against
    quantitative particle enhanced turbidimetric immunoassay for measurement of c- reactive protein”

Timeline

Clinical Material Management Coordinator of Anesthesia, Respiratory, in-vitro Diagnostic Division

HealthPRO Canada Services Inc.
10.2022 - 03.2025

Field Technical Service Specialist

Cepheid Ltd. (a DANAHER corporation)
07.2021 - 08.2022

System Engineer/ Customer Service Support

Roche Diagnostics, Neighboring Markets
08.2018 - 07.2021

Scientific Manager - Installation Support (Customer Service)

Siemens Healthineers Ltd.
12.2015 - 08.2018

Area Manager, Application & Service

KHC Healthcare India Pvt Ltd.
09.2013 - 12.2015

Area Sales Manager, Application & Service

Immunoshop India Pvt. Ltd.
09.2012 - 09.2013

Account Manager Application & Service

Lilac Medicare India Pvt. Ltd.
02.2011 - 08.2012

Certificate Course - Pathology

K.S.V. University

Master of Science - Bio-technology

K.S.V. University

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PRADIP TRIVEDI