PRADIP PATEL
Langley,BC
Summary
Experienced Corporate Customer Experience Associate with 14 years of delivering superior service and building strong client relationships. Skilled in managing multiple accounts, resolving complex issues, and providing tailored solutions in high-paced environments. Proven expertise in coordination, negotiation, and fostering constructive business client relationships.
Overview
13
13
years of professional experience
Work History
Corporate Customer Experience Associate
AMBIKA AGRO EXPORT PVT LTD
INDIA, Gujarat
12.2021 - 03.2024
- Encouraged and collected customer testimonials for marketing purposes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Experience Specialist
POLAD CEMENT PVT LTD
INDIA, Gujarat
06.2011 - 12.2021
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
- Provided detailed product information and assistance to customers, improving product understanding.
- Coordinated with IT department to enhance customer service software and tools.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
Master of Arts - Leadership in Business
Trinity Western University
Langley, BC2026
PGP - BUSINESS
STEVENS BUSINESS SCHOOL
INDIA06.2012
MBA - Finance
PONDICHERRY UNIVERSITY
INDIA05.2011
Bachelor of Commerce - Accounting And Finance
THE M.S. UNIVERSITY
INDIA05.2009
Skills
- CRM software
- Banking operations support
- Service level agreements
- Customer needs assessments
- Trend monitoring
- Request management
- Policy improvement
- Calm under pressure
- Data management
- Warehousing functions
- Stress tolerance
SAP FIFO
- Technical expertise with different SAP tools and systems, like SAP ERP & SAP Business Intelligence.
Languages
English
Spanish
Availability
- Available for part-time work, with flexible hours around my university schedule.
Timeline
Corporate Customer Experience Associate
AMBIKA AGRO EXPORT PVT LTD
12.2021 - 03.2024
Customer Experience Specialist
POLAD CEMENT PVT LTD
06.2011 - 12.2021
Master of Arts - Leadership in Business
Trinity Western University
PGP - BUSINESS
STEVENS BUSINESS SCHOOL
MBA - Finance
PONDICHERRY UNIVERSITY
Bachelor of Commerce - Accounting And Finance
THE M.S. UNIVERSITY
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