MS Office
Pradeep Reddy Gopu
Banker
Sydney,Nava Scotia
Summary
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 15 years of related experience to a challenging position with room for advancement. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Manager
South Indian Bank Ltd
Hyderabad , TS
07.2019 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
South Indian Bank Ltd
Hyderabad
04.2013 - 07.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
SOUTH INDIAN BANK LTD
Hyderabad
09.2008 - 03.2013
- Provided quality Customer Service Representative support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted with onboarding of new employees.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Executed wire transfers, stop payments and account transfers.
- Assisted with training of new tellers on policies and procedures.
- Trained new hires on customer service policies and procedures.
- Processed applications for new accounts.
- Handled various accounting transactions.
Education
Bachelor Of Commerce - Accounting
Osmania University
Hyderabad 07.2004 - 08.2007
MBA - Human Resources Management
Bharathidasan University
India 04.2009 - 11.2011
Skills
Sales and marketing
Negotiation
Consumer banking
Money transfers
Customer Relationship Management
Account openings
Due diligence
Cross-selling expertise
Cash Handling
Business Development
Educating clients
Software
Timeline
Manager
South Indian Bank Ltd
07.2019 - 08.2023
Assistant Manager
South Indian Bank Ltd
04.2013 - 07.2019
MBA - Human Resources Management
Bharathidasan University
04.2009 - 11.2011
Customer Service Representative
SOUTH INDIAN BANK LTD
09.2008 - 03.2013
Bachelor Of Commerce - Accounting
Osmania University
07.2004 - 08.2007