Pradeep Thirukumaran
Toronto,ON
Summary
Demonstrated capability to convert strategic objectives into operational achievements, optimize decision-making processes, and enhance governance frameworks. Seasoned Senior Project Leader with a proven track record in managing large-scale projects successfully. Strengths include strategic planning, risk management, team leadership and stakeholder communication. Notable contributions include enhancing project performance, reducing costs, improving client relationships and achieving project goals consistently.
Overview
20
20
years of professional experience
Work History
Vice President Operations and Technology
All Seasons Insurance Brokerage Inc.
07.2024 - Current
- Advised executive leadership on technology initiatives to align with organizational policies and compliance mandates.
- Led cross-functional efforts to modernize service delivery and enhance digital platforms for public engagement.
- Drove change programs to streamline workflows and elevate customer service standards based on best practices.
- Oversaw technology adoption projects, ensuring inclusivity and efficiency in broker management systems and digital portals.
- Championed collaboration by engaging diverse teams and facilitating knowledge sharing for operational transparency.
- Managed vendor relationships, aligning contracts and services with community needs and organizational goals.
Senior Manager, Professional Services
Talkdesk
01.2023 - 07.2024
- Directed global technology implementation programs with cross-sector stakeholders, ensuring operational alignment with strategic objectives and governance protocols.
- Established PMO frameworks that enhanced reporting transparency, optimized capacity planning, and improved executive decision-making.
- Led organizational change management initiatives to increase delivery efficiency, enhance stakeholder satisfaction, and embed continuous improvement principles.
- Facilitated executive-level engagement, delivering timely updates, risk assessments, and policy-aligned recommendations.
Program Leader - Professional Services
Talkdesk
01.2022 - 01.2023
- Managed multi-disciplinary teams delivering technology solutions to a diverse client base, balancing competing priorities in complex organizational landscapes.
- Strengthened cross-departmental collaboration to align programs with strategic goals, enhance public-facing service delivery, and foster operational resilience.
- Guided policy-compliant implementation strategies, ensuring projects met or exceeded scope, timeline, and quality benchmarks.
Senior Project Leader - Professional Services
Talkdesk
01.2021 - 01.2022
- Oversaw enterprise-wide technology deployments, driving digital transformation and operational modernization.
- Developed governance-aligned workflows and reporting dashboards for enhanced executive oversight.
- Cultivated stakeholder trust through transparent communication and effective escalation management.
Senior Information Technology Leader
Chemtrade Logistics
01.2006 - 01.2021
- Spearheaded large-scale IT operations across multiple jurisdictions to ensure regulatory compliance.
- Directed cross-functional teams in modernizing technology through IoT automation and cybersecurity initiatives.
- Negotiated multimillion-dollar contracts to align fiscal responsibility with operational needs in regulated sectors.
- Integrated acquired organizations by aligning systems, processes, and culture for continuous business operation.
Education
Project Management Professional -
Project Management Institute
08.2025
Master in Business Administration -
Aston Business School
Certificate - Sustainable Business Strategy
Harvard Business School
Certified Insurance Broker License - Ontario
Registered Insurance Brokers of Ontario
Skills
- Risk assessment
- Data analysis
- Change management
- Stakeholder engagement
- Project management
- Team leadership
- Strategic planning
- Performance monitoring
- Performance metrics analysis
Servant Leadership Roles
- Global Ambassador for International Students – Aston University
- Mentorship and Leadership for MSC Students- Aston University
- Global Ambassador – Friends Lanka Child foundation - https://www.flcf.lk/ambassador.php
- Program Director - Leadership for upcoming Leaders- Kenya and East Asia Program
Timeline
Vice President Operations and Technology
All Seasons Insurance Brokerage Inc.
07.2024 - Current
Senior Manager, Professional Services
Talkdesk
01.2023 - 07.2024
Program Leader - Professional Services
Talkdesk
01.2022 - 01.2023
Senior Project Leader - Professional Services
Talkdesk
01.2021 - 01.2022
Senior Information Technology Leader
Chemtrade Logistics
01.2006 - 01.2021
Project Management Professional -
Project Management Institute
Master in Business Administration -
Aston Business School
Certificate - Sustainable Business Strategy
Harvard Business School
Certified Insurance Broker License - Ontario
Registered Insurance Brokers of Ontario
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