As an experienced Amazon DSP and FedEx CSP Operations Manager, I have a proven track record of delivering exceptional results in managing logistics operations, driving growth, and achieving operational excellence.
My expertise lies in overseeing end-to-end logistics operations, managing a team of drivers and coordinators, and ensuring compliance with safety regulations and company policies. I am proficient in using various logistics management tools such as routing software, fleet management systems, and GPS tracking devices.
In my previous roles, I have demonstrated strong leadership skills by training and motivating teams to achieve targets, optimizing routes, and reducing operational costs. Additionally, I have successfully implemented process improvements that have streamlined operations, improved customer satisfaction, and reduced errors.
My experience in managing operations for both Amazon DSP and FedEx CSP has given me an in-depth understanding of the unique challenges and opportunities of each platform. I am confident in my ability to leverage this knowledge to drive growth and operational efficiency in any logistics operation.
Overall, I am a dedicated and results-driven professional with a strong work ethic and a passion for delivering exceptional results.
• Logistics Management: I have demonstrated expertise in managing logistics operations, including coordinating transportation, warehousing, and inventory management to ensure timely and efficient delivery of goods.
• Team Development: As a manager, I have developed and mentored team members, identified training needs, and fostered a positive and productive work environment.
• Safety Compliance: I have knowledge and understanding of safety regulations and compliance requirements, including implementing safety programs, conducting safety training, and ensuring a safe work environment.
• Vendor Management: I have expertise in managing relationships with vendors, negotiating contracts, and ensuring timely and cost-effective delivery of goods and services.
• Process Optimization: I can identify and implement process improvements to increase efficiency, reduce costs, and improve customer satisfaction.
• Budget Management: I have managed budgets, monitored expenses, and implemented cost-saving measures while maintaining high levels of service quality.
• Customer Relationship Management: I have strong customer service skills, including managing customer relationships, addressing customer concerns, and resolving issues in a timely and effective manner.
• Leadership: As an Amazon DSP operations manager, I have effectively demonstrated strong leadership skills in leading and motivating my team to achieve operational targets and meet customer expectations and made sure my team meets OTR with good performance.
• Operational Excellence: Expertise in managing daily operations, optimizing delivery routes, and ensuring on-time delivery while maintaining a deep understanding of the Amazon DSP program.
• Problem-Solving: Exceptional problem-solving skills in identifying operational issues and implementing solutions to improve efficiency, reduce costs, and increase customer satisfaction.
• Communication: Excellent communication skills in liaising with drivers, dispatchers, and customers to ensure effective communication and resolution of issues.
• Data Analysis: Proficiency in data analysis tools and techniques, such as Excel, SQL, and Power BI, to monitor performance, identify trends, and develop actionable insights.
• Customer Focus: Strong focus on customer satisfaction, ensuring that delivery operations meet or exceed customer expectations.
• Process Improvement: Keen eye for process improvement opportunities and a track record of implementing changes to streamline operations and increase efficiency.
◦ Supply Chain Management: Proven ability to manage the procurement process, including sourcing, vendor selection, bidding, and negotiation, to ensure timely and cost-effective delivery of materials and services.
◦ Technical Expertise: Strong technical knowledge of construction materials, equipment, and supplies to identify the best suppliers, evaluate product quality, and negotiate favorable terms and conditions.
◦ Cost Management: Track record of managing procurement budgets, analyzing costs, and negotiating pricing to optimize savings and reduce expenses.
◦ Contract Management: Experience in drafting, reviewing, and managing contracts with suppliers to ensure compliance with company standards and legal requirements.
◦ Vendor Management: Ability to build and maintain strong relationships with suppliers, monitor supplier performance, and resolve issues promptly to ensure smooth procurement operations.
◦ Project Coordination: Experience in coordinating with project managers and other stakeholders to ensure timely delivery of materials and services and meet project deadlines.
◦ Risk Management: Strong understanding of supply chain risks, ability to identify potential risks, and develop contingency plans to mitigate them.
◦ Communication: Excellent communication and interpersonal skills to liaise with suppliers, project managers, and other stakeholders, and to negotiate contracts and resolve issues.
◦ Problem-Solving: Strong analytical and problem-solving skills to troubleshoot procurement issues, identify root causes, and develop solutions to prevent future problems.
Compliance: Knowledge of procurement regulations, policies, and procedures, and experience in ensuring compliance with company and regulatory requirements
Customer obsession
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· Experience working with Amazon Web Services (AWS), Cortex (Amazon DSP Portal), Transportation management systems (TMS), Warehouse management systems (WMS), such as SAP, Oracle, JDA, Manhattan Associates, and Blue Yonder.
· Ability to manage projects from planning to execution, including the ability to scope, plan, execute, and monitor projects in compliance with Canadian regulations and standards.
· Data Privacy: Familiarity with data privacy laws and practices, such as data classification, data retention, data breach response, and privacy impact assessments.
· Training and Awareness: Ability to design, deliver, and evaluate compliance training programs and awareness campaigns to educate employees and stakeholders on compliance policies, procedures, and standards.
· Audit Management: Knowledge of audit procedures, methodologies, and tools to plan, execute, and report on internal and external audits, including compliance audits, financial audits, and IT audits.
· Familiarity with e-commerce platforms and order fulfillment processes, including B2B and B2C supply chain operations, last-mile delivery, and reverse logistics.
· Ability to manage and optimize delivery routes using mapping software such as Dynamic Route Optimization (DRO), Package Routing and Circuit.
· Proficiency in data analysis and reporting tools such as Excel, Word, SQL, Tableau, and Power BI.
· Knowledge of quality control and continuous improvement methodologies such as Six Sigma, Lean Management, and Kaizen.
· Understanding of Canadian transportation and logistics regulations, such as the National Safety Code (NSC) and the Canadian Food Inspection Agency (CFIA).
· Experience in managing and developing KPIs (Key Performance Indicator) to monitor and improve operational performance.