Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
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Pradeep Singh

Brampton,ON

Summary

Personable and dedicated Customer Service Representative with extensive industry experience. Known for being a solid team player with an upbeat, positive attitude. Proven skill in establishing rapport with clients and maintaining customer satisfaction to contribute to company success. Articulate, enthusiastic, and results-oriented individual with a passion for building relationships, cultivating partnerships, and growing businesses. Experienced in optimizing service operations and improving customer satisfaction through team leadership and strategic planning. Demonstrated track record of problem-solving and effective communication in high-pressure environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Manager

Take 5 Oil Change
01.2025 - 04.2025
  • Led service operations to enhance customer satisfaction and streamline processes.
  • Developed training programs to improve staff performance and service quality.
  • Analyzed service metrics to identify trends and implement improvement strategies.
  • Oversaw scheduling and resource allocation to optimize team efficiency.
  • Resolved customer complaints in professional and timely manner.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Supervisor

Mr.lube
09.2023 - 12.2024
  • Directed and supervised a team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
  • Maintained accurate employee performance records, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Led team in executing efficient vehicle maintenance services, ensuring adherence to company standards.
  • Streamlined workflow processes to enhance service delivery and reduce wait times.
  • Mentored junior staff, fostering development and technical skill enhancement.
  • Implemented quality control measures to maintain high customer satisfaction levels.

Service Advisor

Mr.lube
10.2021 - 08.2023
  • Handled telephone inquiries regarding appointments and work in process.
  • Answered phone calls, and responded to questions and concerns.
  • Calculated materials, supplies, and labor costs to develop estimates and prepare work orders.
  • Explained the amount for expected services, and provided detailed answers to customer questions.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Utilized in-house systems and software to drive customer interaction and communication through the service process.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Promoted available products and services to customers during service, account management and order calls.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Telecommunication Area Manager

Reliance, SAJAL ADVERTISING
07.2019 - 01.2020
  • Work with department heads or staff to discuss topics such as budgets and contracts, marketing plans, and the selection of advertising media
  • Plan advertising and promotional campaigns
  • Negotiate advertising contracts
  • Initiate market research studies and analyze their findings to understand customer and market opportunities for businesses
  • Develop pricing strategies for products or services marketed to the target customers of a firm

Team Leader Marketing

SHIVI REPAIR & SERVICE CENTER
02.2017 - 06.2019
  • Overseeing and developing marketing campaigns
  • Conducting research and analyzing data to identify and define audiences
  • Devising and presenting ideas and strategies
  • Compiling and distributing financial and statistical information
  • Organizing events and product exhibitions
  • Coordinating internal marketing and an organization's culture
  • Monitoring performance

Marketing Executive

ELITE
06.2015 - 12.2016
  • Managing campaigns on social media
  • Promotional activities
  • Writing and proofreading creative copy
  • Maintaining websites and looking at data analytics

Education

Master of Business Administration -

University of Canada West
Vancouver, BC
06.2023

Skills

  • Strong verbal communication
  • Strong attention to detail
  • Flexible in varying settings
  • Excellent team player
  • Proficient in computer applications
  • Effective communicator
  • Skilled in interpreting oral and written directives
  • Constructive mindset in diverse scenarios
  • Enhancing customer loyalty
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Team Collaboration
  • Progress Reporting
  • Proficient in task management
  • Customer Service
  • POS system management
  • Data Entry
  • Effective complaint management
  • Analytical problem-solving skills

LANGUAGES

English
Hindi
Punjabi

Certification

TIA certification

Timeline

Service Manager

Take 5 Oil Change
01.2025 - 04.2025

Supervisor

Mr.lube
09.2023 - 12.2024

Service Advisor

Mr.lube
10.2021 - 08.2023

Telecommunication Area Manager

Reliance, SAJAL ADVERTISING
07.2019 - 01.2020

Team Leader Marketing

SHIVI REPAIR & SERVICE CENTER
02.2017 - 06.2019

Marketing Executive

ELITE
06.2015 - 12.2016

Master of Business Administration -

University of Canada West

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Pradeep Singh