Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Pradeep Nagaraj

Summary

Dedicated IT professional with a strong background in leadership, system administration, database management, and cloud services. Seeking a challenging position in IT to leverage my expertise and contribute to organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Department Manager

Walmart Canada
05.2023 - Current
  • Led training initiatives, enhancing team proficiency, and reducing errors in current procedures
  • Fostered a positive work environment, resulting in improved team morale, productivity, and cohesion
  • Addressed customer care complaints effectively, contributing to increased customer satisfaction and loyalty
  • Exceeded departmental sales goals through strategic planning and execution while maintaining operational excellence
  • Conducted comprehensive interviews to identify top talent and optimize team composition for business success.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Customer Service Manager

Walmart Canada
11.2021 - 05.2023
  • Handled customer and associate concerns, providing guidance as required
  • Implemented Agile methodology for training associates on systems and company procedures
  • Oversaw purchase, return, and exchange transactions, ensuring compliance with company guidelines
  • Ensured proper functioning of EAS systems and maintained register accuracy through audits.

Service Delivery Specialist

IBM India Pvt. Ltd
02.2018 - 01.2021
  • Managed and maintained databases ranging from 100GB to 10TB in a 24/7 production environment
  • Designed and executed migration plans to Azure/AWS cloud platforms
  • Configured SQL server versions, implemented high availability solutions, and optimized database performance
  • Developed VM templates for various operating systems in cloud environments
  • Implemented security measures, proactive monitoring, and failover solutions to meet customer requirements.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Implemented database optimization strategies, analyzed query performance, and fine-tuned configurations for efficiency.
  • Planned and executed backup and recovery strategies, including full, differential, and transaction log backups, to safeguard critical data.

Quality Analyst

Adamma Info Services Pvt. Ltd
10.2017 - 01.2018
  • Assisted development staff in tracking and correcting bugs and errors.
  • Ensured user requirement documents were testable and managed document workflow.
  • Conducted quality assurance to ensure development tasks met quality criteria.
  • Developed and maintained quality assurance procedure documentation.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Java Developer

CITL Tech Varsit
02.2017 - 07.2017
  • Designed custom user interfaces using Swing and incorporated JDBC API for database operations
  • Developed and maintained Java applications, improving network security using RSA algorithm
  • Designed applications using UML for effective modeling.

Education

Master of Science - Computer Science

Lakehead University
08.2022

Bachelor of Engineering - Computer Science & Engineering

Visvesvaraya Technological University
07.2017

Skills

  • Verbal and Written Communication
  • Agile Methodology
  • Database Modification
  • Supervisory Abilities
  • Collaborate Cross-Functionally
  • Motivational Leadership
  • Business Development and Planning
  • Database Administration
  • Software Deployment
  • Data and Analytics

Additional Information

  • Database Management: MS-SQL Server, MySQL, MongoDB
  • Cloud Services: Azure, AWS, IBM SoftLayer Cloud
  • Containerization Tools: Docker, Kubernetes
  • Programming Languages: C, C++, Java, Python, Shell Script
  • Operating Systems: Windows, MAC, Android, Linux
  • Monitoring Tools: Azure Datadog, AWS CloudWatch, Nagios
  • Tools: Jenkins, Power BI, Git, Eclipse IDE, PyCharm, MS Office, ServiceNow

Certification

  • Microsoft Azure Fundamentals
  • Infosys Campus Connect Program
  • IBM Cloud SoftLayer Cloud
  • IBM Professional Certification Badges - Data Science Foundations (Level-1) and Python 101 for Data Science

Timeline

Department Manager

Walmart Canada
05.2023 - Current

Customer Service Manager

Walmart Canada
11.2021 - 05.2023

Service Delivery Specialist

IBM India Pvt. Ltd
02.2018 - 01.2021

Quality Analyst

Adamma Info Services Pvt. Ltd
10.2017 - 01.2018

Java Developer

CITL Tech Varsit
02.2017 - 07.2017

Master of Science - Computer Science

Lakehead University

Bachelor of Engineering - Computer Science & Engineering

Visvesvaraya Technological University

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Pradeep Nagaraj