Prachit Desai
Toronto,ON
Summary
Proven professional with a track record of enhancing passenger safety and satisfaction at Metroline, adept in safe driving practices and effective communication. Excelled in emergency procedures and customer relations, significantly improving service quality. Skilled in vehicle maintenance and GPS mapping, ensuring operational excellence and compliance with traffic laws. Well-trained professional with exemplary safe driving skills and strong work ethic. Confident Bus Operator with goals to provide passengers with safe, enjoyable trips. Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude.
Overview
2
2
years of professional experience
Work History
Bus Operator
Metroline
05.2023 - 06.2024
- Accepted and processed fares.
- Transported customers to and from [Location].
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with inquiries and requests during trips.
Store Supervisor
Tesco Express
09.2022 - 04.2023
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Education
Bachelor of Science - Aviation Management
Coventry University
Coventry, United Kingdom09.2022
Skills
- Safe Driving Practices
- Customer relations skills
- GPS mapping
- Clean Driving Record
- Effective communication skills
- Passenger Assistance
- Vehicle Maintenance
- Emergency Procedures
- Mobility Assistance
- Traffic laws compliance
- Passenger Safety
- Disability Awareness
- Elderly and Disabled Assistance
Timeline
Bus Operator
Metroline
05.2023 - 06.2024
Store Supervisor
Tesco Express
09.2022 - 04.2023
Bachelor of Science - Aviation Management
Coventry University
Similar Profiles
Deimante PaulauskaiteDeimante Paulauskaite
Talent Acquisition Lead at MetrolineTalent Acquisition Lead at Metroline
Ramesh ChauhanRamesh Chauhan
Bus Driver at MetrolineBus Driver at Metroline
Kevin MorganKevin Morgan
Bus Driver at MetrolineBus Driver at Metroline
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Shana KhoshnawShana Khoshnaw
Tutor at Toronto District School BoardTutor at Toronto District School Board