Prachi Wanave
Calgary,Canada
Summary
Seeking a Customer Service Specialist role where I can leverage my strong communication skills, problem-solving ability, and experience in handling high-volume inquiries to deliver exceptional service and contribute to organizational success. I am committed to understanding customer needs and providing clear, empathetic support. Dedicated to continuous learning and improving service quality in every interaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever
Calgary, Canada
08.2024 - 01.2025
- Company Overview: Rogers
- Provided personalized assistance to members by responding to a high volume of inbound calls, addressing inquiries, explaining service options, and ensuring complete resolution of concerns.
- Delivered clear, easy-to-understand explanations of plan details, billing cycles, promotional offers, and service guidelines to help members make informed decisions.
- Guided members step-by-step through account setup, troubleshooting, and the use of online self-service tools, empowering them to manage their accounts with confidence.
- Used systems such as Maestro, OneView, and Salesforce to access accurate account information, track interactions, and document all resolutions for future reference.
- Maintained a courteous, empathetic, and professional tone while handling complex situations, adapting communication to suit the member’s unique needs.
- Actively identified opportunities to enhance the member’s experience by recommending suitable plan upgrades, add-on services, or promotional packages, contributing to both customer satisfaction and sales growth.
- Consistently achieved performance targets for quality, resolution time, and customer satisfaction, while building long-term trust and loyalty.
- Fostered positive, solution-focused conversations to ensure members felt valued, understood, and confident in the services provided.
- Rogers
Associate - Front desk & Security
Europro
Windsor, Canada
06.2023 - 04.2024
- Welcomed visitors and employees with a friendly, professional approach, verifying credentials and assisting with sign-in.
- Provided clear directions, answered questions, and helped guests navigate the premises.
- Monitored entry areas and reception space to ensure a safe, organized, and positive environment.
- Maintained accurate visitor logs and prepared brief reports on daily activities and any notable incidents.
- Responded to inquiries and concerns promptly, delivering courteous and solution-focused service to enhance the visitor experience.
Customer Service Associate
Datamatics Technology
, India
03.2019 - 05.2021
- Company Overview: India
- Obtains client information by answering telephone calls.
- Follow communication 'scripts' when handling different topics.
- Source & collect data for the assigned deal Ensure that the deal meets quality standards.
- Review and update the deal files as per the standard operating process.
- Re-check and run quality analysis to ensure that the data is accurate.
- Analyze financial data – and create financial models for decision support.
- India
Sales Associate
More Supermarket
, India
10.2017 - 02.2019
- Company Overview: India
- Provide product knowledge and assist customers in making informed buying decisions.
- Process customer transactions and manage cash and credit card payments.
- Maintain knowledge of inventory levels and assist in restocking products.
- Collaborate with team members to achieve sales targets.
- Acted as a mentor to new team members to ensure they were trained to meet company standards.
- Provide exceptional customer service to ensure customer satisfaction.
- India
Education
International Business Management - Logistics System
St. Clair College
Windsor, Canada04.2024
Masters in Business Administration - Finance
University of Pune
India07.2015
Skills
- Effective communication
- Problem solving
- Customer relationship management
- Multitasking and time management
- Microsoft Excel
- Microsoft Access
- Microsoft Word
- Microsoft PowerPoint
Availability
Available Full Time
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Foundever
08.2024 - 01.2025
Associate - Front desk & Security
Europro
06.2023 - 04.2024
Customer Service Associate
Datamatics Technology
03.2019 - 05.2021
Sales Associate
More Supermarket
10.2017 - 02.2019
International Business Management - Logistics System
St. Clair College
Masters in Business Administration - Finance
University of Pune
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