Prachi Wanave
Calgary
Summary
Finance, Supply Chain, and Customer Service professional with experience specializing in accounting, data analysis, logistics, and cross functional management. Certified in PAM and Tally ERP 9, with proven expertise in ensuring compliance, financial reporting, and resolving client inquiries. Skilled in financial modeling, MIS reporting, and streamlining processes to enhance operational efficiency. Holds an MBA in Financial Management, a Bachelor’s in Commerce, and postgraduate studies in Supply Chain and Logistics at St. Clair College, Canada.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Client: Rogers)
Foundever
09.2024 - Current
- Delivered outstanding customer service by resolving inquiries and issues promptly and effectively
- Provided clear explanations of billing details, clarified charges, and addressed concerns professionally
- Assisted clients in selecting plans and devices tailored to their needs, ensuring satisfaction and retention
- Sold Xfinity Home Services on 24-month term contracts, ensuring customers understood the terms and conditions
- Explained contract details and guided customers through available options to acquire devices
- Assisted customers in tracking deliveries of devices using various courier services
- Ensured proper documentation by sending agreements to customers and confirming compliance
- Maintained detailed and accurate records of customer interactions in CRM systems
Executive – Data Analyst Finance
Datamatics Global Services
08.2020 - 09.2022
- Sourced and compiled data for deals, maintaining adherence to quality and compliance standards
- Reviewed and updated deal files as per operational guidelines
- Created financial models for decision-making through comprehensive data analysis
- Conducted field analysis using QA reports and checklists
- Resolved client queries efficiently, ensuring accurate interpretation and execution of SOPs
Senior Accountant
Anita International
11.2017 - 12.2020
- Prepared monthly financial reports, ensuring clarity and addressing discrepancies
- Collaborated with sales teams to audit and review lease and service agreements for financial consistency
- Processed sales orders and invoices, ensuring alignment with promotional programs and client contracts
- Managed accounts payable and receivable, maintaining accuracy and timeliness
- Reconciled bank statements, monitored daily financial transactions, and ensured ledger accuracy
Education
Post-Graduate - International Business Management - Logistics
St. Clair College of Applied Arts and Technology
Windsor, ON04.2024
MBA - Finance
Pune University
04.2015
Skills
- Attention to details
- Strong mathematical and analytical skills
- Time management
- Microsoft office
- Strong communication
- Critical thinking
Certification
- Professional Accounting Management (PAM)
- ERP Software - Tally ERP 9
- Advanced Excel Certification
Languages
English
Timeline
Customer Service Representative (Client: Rogers)
Foundever
09.2024 - Current
Executive – Data Analyst Finance
Datamatics Global Services
08.2020 - 09.2022
Senior Accountant
Anita International
11.2017 - 12.2020
MBA - Finance
Pune University
Post-Graduate - International Business Management - Logistics
St. Clair College of Applied Arts and Technology
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