Prachi Shukla
Ottawa,ON
Summary
Accomplished Learning Ambassador at Amazon Fulfillment Centre with expertise in mentoring and training to elevate team performance and operational efficiency. Proven skills in strategic planning and customer service, resulting in streamlined onboarding processes and improved quality metrics. Recognized for strong analytical abilities and commitment to driving results through collaborative leadership.
Overview
4
4
years of professional experience
Work History
Learning Ambassador
Amazon Fulfillment Centre
10.2022 - Current
- Enhanced employee performance through effective training sessions and mentorship.
- Streamlined onboarding process, increasing efficiency for new hires significantly.
- Collaborated with management to identify and implement process improvement strategies.
- Analyzed quality metrics to uncover trends, driving process enhancements.
- Conducted compliance training, boosting team performance and adherence to standards.
Cashier Floor Supervisor
Canadian Tire
12.2022 - 12.2023
- Ensured accuracy and efficiency in transactions through daily cash operations supervision.
- Enhanced customer service skills by training and mentoring new cashiers effectively.
- Optimized peak shopping hours coverage by managing floor staff schedules efficiently.
- Reduced discrepancies by implementing effective inventory control measures and stock management.
- Fostered positive customer relationships through effective complaint resolution and inquiries handling.
- Ensured cash register compliance by conducting regular audits and maintaining financial integrity.
Team Lead
Loblaws
07.2022 - 12.2022
- Ensured compliance with company policies and safety standards in daily operations.
- Optimized productivity by coordinating staff schedules for enhanced customer service.
- Enhanced onboarding efficiency through implemented training programs for new employees.
- Maintained product availability by monitoring inventory levels and facilitating restocking.
- Improved interdepartmental workflow efficiency by developing and enforcing operational procedures.
- Cultivated customer loyalty by promptly resolving inquiries and complaints.
Customer Service Representative
Winners & HomeSense
12.2021 - 06.2022
- Enhanced customer satisfaction by addressing inquiries clearly and effectively.
- Boosted customer loyalty through efficient resolution of complaints and concerns.
- Streamlined checkout processes by processing transactions accurately and swiftly.
- Maintained organized store displays in collaboration with team members.
- Informed customers about promotions, driving confident purchase decisions.
Education
GED -
Algonquin College
Ottawa, Ontario04-2023
GED -
Fleming College
Peterborough, Ontario04-2022
Bachelor in Banking And Insurance - Banking And Insurance
KES Shroff College
Mumbai, India05-2018
Skills
- Adaptive learning
- Peer mentoring
- Learning styles
- Collaborative learningmanager
- Customer service
- Team leadership
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Strategic planning
- Project management
- Customer relationship management (CRM)
- Shift scheduling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Cashier Floor Supervisor
Canadian Tire
12.2022 - 12.2023
Learning Ambassador
Amazon Fulfillment Centre
10.2022 - Current
Team Lead
Loblaws
07.2022 - 12.2022
Customer Service Representative
Winners & HomeSense
12.2021 - 06.2022
GED -
Algonquin College
GED -
Fleming College
Bachelor in Banking And Insurance - Banking And Insurance
KES Shroff College