Summary
Overview
Work History
Education
Skills
Software and IT Systems
Timeline
Generic

Prachi Rami

North York,Canada

Summary

Dedicated and performance-driven Fulfillment Associate I with proven experience in Amazon’s customer returns operations. Skilled in handling high volumes of returned merchandise with precision and care, ensuring accurate inventory management and seamless workflow. Brings a strong background in sales, marketing, and customer service, with a focus on understanding customer needs and delivering outstanding support. Recognized for reliability, efficiency, and a positive, team-oriented attitude in fast-paced environments. Committed to contributing to continuous improvement and exceptional customer satisfaction.

Overview

9
9
years of professional experience

Work History

Fulfillment Associate I

Amazon Fulfillment Centre and Service Provider
Ontario, Canada
11.2024 - Current
  • Process customer returns efficiently, inspecting items for quality and verifying eligibility for return per Amazon's policies.
  • Accurately update inventory records in Amazon’s Warehouse Management System (WMS), ensuring returned items are properly categorized for restocking, refurbishment, or disposal.
  • Manage a high volume of returns daily, maintaining a fast-paced workflow while adhering to safety and quality control standards.
  • Resolve discrepancies in returned items, identifying damaged or defective products and collaborating with Quality Assurance for further inspection or refund processing.
  • Perform sorting and re-stocking of returned goods, ensuring items are placed in the appropriate sections of the warehouse for quick access and future orders.
  • Provide exceptional customer service by addressing return-related questions and concerns, helping to maintain high customer satisfaction levels.
  • Work closely with team members and supervisors to meet daily performance targets, ensuring timely processing of all returns and minimizing delays.
  • Utilize RF scanners and Zebra devices to track product movement, ensuring accurate data entry and real-time updates to inventory.
  • Maintain a clean and organized work area, complying with safety regulations and Amazon’s operational standards to prevent accidents and injuries.

QA Analyst

Propel Holdings
Toronto, ON
09.2023 - 08.2024
  • Company Overview: FinTech
  • Participated in project cross-functional team meetings and provided QA status updates
  • Reviewed software requirements with Business Analysts
  • Created, documented, and executed test cases for Loan Management, Lead Management, and Reporting systems
  • Ensured all test artifacts adhered to testing standards
  • Worked closely with the development team and BAs to refine and groom software requirements
  • Assessed go-live readiness, participated in product release processes, and engaged in project closure activities
  • Provided ongoing support for live applications and managed workload to deliver quality results within timelines
  • Coordinated specifications for a standard test environment for developers and QA
  • Prepared and maintained technical documentation for application support
  • Identified and supported process improvements leading to higher quality standards
  • Effectively communicated with Developers, Testers, Project Managers, and clients
  • FinTech

Sales, Marketing & Customer Service Executive

Accrete InfoSolution Technologies LLP
06.2016 - 09.2023
  • Committed to improving customer experiences and helping businesses grow digitally through tailored IT solutions and strategic marketing.
  • Identified and analyzed client business objectives and system needs, delivering custom-fit technology and workflow solutions to enhance efficiency.
  • Collaborated with senior management and marketing teams to define go-to-market strategies and improve existing product offerings.
  • Participated actively in marketing strategy sessions and campaign planning, contributing to creative brainstorming and execution.
  • Customized ready-made digital solutions based on each client’s unique operational processes and goals.
  • Worked closely with technical teams to design and deliver scalable and effective IT solutions aligned with client expectations.
  • Managed both new client onboarding and ongoing relationships with existing clientele, ensuring satisfaction and retention.
  • Created engaging digital content for use across social media platforms, increasing brand visibility and lead generation.
  • Monitored and analyzed web traffic performance using Google Analytics to inform marketing decisions and website optimization.
  • Negotiated IT project scopes, costs, and deliverables while preparing contracts and documenting business requirements with clarity and precision.

Education

Bachelor of Science - Electronics and Communication

Gujarat Technological University
India
01.2016

Certified Tester - ISTQB Foundation Level - Software Testing Bootcamp Course

Finesoft Technology
India
01.2022

Skills

Warehouse & Operational Skills
  • Customer Returns Processing
  • Inventory Management
  • Order Picking & Packing Accuracy
  • Product Inspection & Quality Control
  • Warehouse Safety & Compliance
  • Use of Handheld Scanners & RF Devices
  • Shipping & Restocking Procedures
Sales & Marketing Skills
  • Sales and Upselling Techniques
  • Product Promotion & Merchandising
  • Understanding Consumer Behavior
  • Cross-selling & Promotional Campaign Support
  • POS System Operation
  • Basic Market Trend Analysis
Customer Service Skills
  • Customer Interaction & Satisfaction
  • Handling Complaints & Issue Resolution
  • Return and Exchange Support
  • Active Listening & Empathy
  • Product Knowledge Communication

Software and IT Systems

  • Amazon Warehouse Management System (WMS) – for inventory tracking and workflow management
  • Radio Frequency (RF) Scanners – for scanning and tracking product movement
  • Zebra Devices – mobile computers and printers used for scanning and labeling
  • KNET / A to Z – Amazon internal portals for communication, training, and time management
  • Pick/Pack/Ship Software – for fulfillment and outbound operations
  • Point of Sale (POS) Systems – used in retail or customer-facing roles
  • Microsoft Excel – basic inventory spreadsheets or data entry
  • Outlook / Email Communication Tools – for coordinating with supervisors or teams

Timeline

Fulfillment Associate I

Amazon Fulfillment Centre and Service Provider
11.2024 - Current

QA Analyst

Propel Holdings
09.2023 - 08.2024

Sales, Marketing & Customer Service Executive

Accrete InfoSolution Technologies LLP
06.2016 - 09.2023

Bachelor of Science - Electronics and Communication

Gujarat Technological University

Certified Tester - ISTQB Foundation Level - Software Testing Bootcamp Course

Finesoft Technology

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