PRACHI PRAJAPATI
Scarborough,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Receptionist
Shriji Education Services
2023.08 - 2023.12
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
D Mart Supermarket
2022.11 - 2023.07
- Managed over 50 customer calls per day with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Education
Post Graduate Diploma - Construction Project Management
Centennial College
Scarborough, ON12.2024
Bachelor of Science - Civil Engineering
L.D. College of Engineering
Ahmedabad06.2023
Skills
- Verbal and Written Communication
- Customer Service
- Customer Relations
- Telephone Etiquette
- Documentation and Reporting
- Record Keeping
- Data Entry
- Administrative Support
Additional Information
MONDAY | TUESDAY | WEDNESDAY | THURSDAY | FRIDAY | SATURDAY | SUNDAY
LANGUAGE
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Receptionist
Shriji Education Services
2023.08 - 2023.12
Customer Service Representative
D Mart Supermarket
2022.11 - 2023.07
Post Graduate Diploma - Construction Project Management
Centennial College
Bachelor of Science - Civil Engineering
L.D. College of Engineering
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