Prachi Patel
Calgary,AB
Summary
Dedicated Customer Service Professional with over 2 years of experience in industry. Adept at managing high-volume inquiries, resolving customer complaints efficiently, and providing personalized solutions to meet customer needs. Demonstrates a strong commitment to enhancing customer satisfaction and fostering loyalty through outstanding communication skills and a proactive approach to problem-solving. Proven track record of maintaining high levels of customer satisfaction, reducing response times, and increasing repeat business.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
The Samosa Factory
Calgary
03.2023 - Current
- Greeting and seating guests as they arrive at the restaurant.
- Answering phone calls and responding to email inquiries about reservations and menu options.
- Excellent verbal communication skills.
- Ability to interact professionally and courteously with guests and staff.
- Taking and processing takeout orders, ensuring accuracy and timely pickup.
- Handling guest complaints and resolving issues to ensure a positive dining experience.
- Assisting with administrative tasks such as updating the seating chart and managing promotional materials.
- Familiarity with reservation systems and point-of-sale (POS) software.
- Proficiency with phone systems and basic office equipment.
- Strong focus on delivering a high level of customer service.
- Ability to handle guest complaints and issues calmly and effectively.
Gas Station Clerk
Ultramar Gas Station
Bridgenorth
12.2022 - 02.2023
- Greeting customers and assisting them with fueling their vehicles.
- Processing payments for fuel, in-store purchases, and lottery tickets.
- Restocking shelves with snacks, beverages, and other convenience items.
- Cleaning and maintaining the restrooms and exterior areas of the station.
- Monitoring security cameras and reporting any suspicious activities.
- Conducting regular checks on fuel levels and recording inventory data.
- Informing customers about current promotions and loyalty programs.
- Balancing the cash register and preparing deposits at the end of the shift.
Education
Graphic And Digital Design
University of Calgary
Calgary, AB04.2024
Bachelor of Science - Bachelor of Computer Application
Gujarat University
Ahmedabad04.2017
Skills
- Problem-solving aptitude
- Data Entry
- Supply Ordering
- Computer Proficiency
- Communication Skills
- Customer Service Orientation
- Organizational Skills
- Technical Proficiency
- Honesty and Integrity
- Multitasking Ability
- Professional Appearance
- Problem-Solving Skills
Timeline
Front Desk Receptionist
The Samosa Factory
03.2023 - Current
Gas Station Clerk
Ultramar Gas Station
12.2022 - 02.2023
Graphic And Digital Design
University of Calgary
Bachelor of Science - Bachelor of Computer Application
Gujarat University