Summary
Overview
Work History
Education
Skills
Languages
Contribution
Additional Information
Timeline
Generic

Prachi Patel

Greater Sudbury,ON

Summary

Highly enthusiastic, energetic, meticulous, and possessing a sense of humour. Confident and driven professional exploring opportunities in both the IT and teaching domains to aid clients and students in achieving maximum satisfaction. Skilled and cooperative team member recognized for robust work principles and exceptional time management skills.

Overview

1
1
year of professional experience

Work History

I.T Technician/ Equipment Coordinator

Spectrum Telecom Group LTD
09.2023 - Current
  • Troubleshoot internet, VoIP, and e-mail issues.
  • Handle new customer sales, email, and billing requests.
  • Creating new user profiles in the company's system for new employees and new clients
  • Monitor and respond to client inquiries and support requests via phone, email, and the internal ticketing system.
  • provide professional customer service to our client and partner base.
  • Maintain detailed documentation on client interactions.
  • Maintain detailed documentation on in-house and field-installed hardware.
  • Work with new users or internal employees as needed.
  • Provide training for clients and staff (as needed).
  • Monitor stock levels for equipment and shipping materials.
  • Ordering of supplies (routers, modems, extenders, etc.) for over 5000 customers
  • Test and configure used or returned equipment.
  • communicate with customers on shipping timelines.
  • Confirm client information for the configuration of routers.
  • Document the shipping process.
  • Track customer shipments in the ticket system.
  • Update modem inventory lists with TPIA Partners.
  • Place install or swap orders once equipment is shipped.

Junior I.T Service Technician

Spectrum Telecom Group LTD
05.2023 - 08.2023
  • Install, repair, and configure nurse call systems, CCTV systems, public address systems, alarm systems, and APs for clients.
  • Knowledge of interpreting schematics,
  • Organize and prioritize work, analyze and resolve problems,
  • Take a daily inventory of the equipment needed for the job.
  • Work collaboratively with management and colleagues.
  • Configuration of IP-based systems (speakers, projectors, and cameras) for FrontRow
  • Installing and upgrading anti-virus software and security systems to ensure network security
  • Ensuring data safety and confidentiality while acknowledging clients inquiries about business applications and hardware

I.T Technician Intern

ECM Partnered I.T.
03.2023 - 04.2023
  • Prepared hardware or software evaluations, recommending improvements or upgrades
  • Performed a pfSense update on virtual machines running an older version
  • Performed port mirroring and hosted WordPress in Azure web app services
  • Sorting Mac addresses and hard drives with manufacturer, model number, and serial number
  • Wiped the hard drives of companies.
  • Site visits to help clients with any technical difficulties.
  • Good knowledge of software like Ninja and Netbox
  • Maintenance of clients' networks for any updates or technical issues
  • Suggested some enhancements during the pfSense update that can prevent the organization from losing valuable data and the confidentiality of clients.
  • I got an opportunity to work on my skills, implement my knowledge, and get hands-on experience by building a network with the help of routers and switches and configuring it.

Student Intern/Netlab Technician

Cambrian College
10.2022 - 04.2023
  • Coordinated successful student organization events and activities.
  • Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
  • Monitoring of computer lab uses and equipment and reporting all concerns to the program coordinator.
  • Offered technical support or assistance to students in a designated computer lab, Fixed hardware lab patrons, and
  • Solved any minor IT issues in class
  • Monitored student activities in the computer lab.
  • Assisted the professor and program coordinator in netlab pod setup and rack building for networking subjects for the upcoming semester.
  • Volunteering for Women in Tech at Cambrian College
  • I got a chance to meet a student with different cultural backgrounds and had the opportunity to guide them through their future semester and interview for a job.

Education

Advanced Diploma in Computer Systems Technology - Computer Engineering

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
06.2023

Skills

  • Technical: Virtualization, Troubleshooting (for Networking, Windows, Powershell and Linux), Web Development, Cloud Deployment, Firewall, PfSense, Port Mirroring,
  • Systems and Programming: Powershell, Windows and Linux Administration, HTML, Kali Linux, Python, Networking
  • Additional: Teaching, Mentoring, Analysis, Writer, Time Management
  • Certification: Currently working on CCNA certification

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Contribution

  • Took part as a student delegate in the PAC (Program Advisory Committee) meeting at Cambrian College.
  • The designated representative from Cambrian College for the Computer Systems Technology program at Skills Ontario 2023


Additional Information

  • Presently developing PTPedia, a website dedicated to Ted Docs that encompasses documentation on IT topics such as Networking, Linux, Windows, Web Development, and PowerShell. These notes aim to assist students in their lab work and interview preparations. Additionally, there are plans to refine and publish this content as a book in the future.
  • To initiate my entrepreneurial venture, I am focused on manufacturing network racks and cabinets while concurrently offering IT support services tailored for small enterprises in Sudbury.

Timeline

I.T Technician/ Equipment Coordinator

Spectrum Telecom Group LTD
09.2023 - Current

Junior I.T Service Technician

Spectrum Telecom Group LTD
05.2023 - 08.2023

I.T Technician Intern

ECM Partnered I.T.
03.2023 - 04.2023

Student Intern/Netlab Technician

Cambrian College
10.2022 - 04.2023

Advanced Diploma in Computer Systems Technology - Computer Engineering

Cambrian College of Applied Arts And Technology

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Prachi Patel