Prachi Nrupekar
Vaughan,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Future Focus Infotech
02.2020 - 10.2022
Work Experience:
- Excellent communication skills.
- Ability to develop positive relationships with customers.
- Have excellent organizational skills.
- Have a decent knowledge of computers, including Microsoft Office, and Excel
- Excellent problem solving skills and able to work under pressure in a fast paced environment
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills:
- Communication Skills
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Multitasking,Organizational Skills
- Problem solving skills
- interpersonal skills.
Education
Bachelor of Technology - Computer Science And Engineering
Parul University
2020
Timeline
Customer Service Representative
Future Focus Infotech
02.2020 - 10.2022
Bachelor of Technology - Computer Science And Engineering
Parul University