Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prachi Desai

Etobicoke,Ontario (ON)

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

8
8
years of professional experience

Work History

Team Leader

Accudiam.Inc
Toronto, Ontario
06.2023 - Current
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintain daily sales reports, track team performance, and provide feedback to the store manager regarding team performance, inventory levels, and customer feedback.

Service Desk Advisor

Accudiam.Inc
Toronto, Ontario
12.2019 - 05.2023
  • Evaluated existing processes within the Service Desk organization in order to recommend improvements that would increase efficiency or reduce costs.
  • Provided technical support to customers via telephone and email.
  • Track and update customers on the status of their orders, including shipping and delivery details.
  • Help maintain accurate inventory records by assisting in stock counts, and restocking shelves.
  • Prepare reports on sales, customer feedback, or product performance.
  • Resolve customer complaints and issues in a professional and empathetic manner, and escalate to higher management if necessary.

Customer Service Representative

Peoples Jewellers
Toronto, Ontario
10.2017 - 11.2019
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.

Education

Associate of Arts - Jewelry Essentials And Gemolgy

George Brown College
Toronto, None
05-2019

Bachelor of Arts - Jewelry Manufacturing And Designing

Indian Diamond Institute
India
06-2016

Skills

  • Conflict resolution
  • Customer relationship management
  • Customer service
  • Inventory management
  • Sales reporting
  • Team leadership

Timeline

Team Leader

Accudiam.Inc
06.2023 - Current

Service Desk Advisor

Accudiam.Inc
12.2019 - 05.2023

Customer Service Representative

Peoples Jewellers
10.2017 - 11.2019

Associate of Arts - Jewelry Essentials And Gemolgy

George Brown College

Bachelor of Arts - Jewelry Manufacturing And Designing

Indian Diamond Institute

Similar Profiles

CREATE PROFILE
Prachi Desai