Prachi Davis
Summary
Customer Service Associate /Supervisor with 6+ years of experience excelling in high-pressure environments and enhancing customer satisfaction. Demonstrates strong skills in time management, problem-solving, and team leadership, efficiently processing over 200 transactions per shift and training new representatives to boost team performance. Committed to continuous improvement and leveraging CRM software to streamline operations and exceed customer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service associate /Front desk Cashier
Choice Mart Retail Store (Millwoods)
06.2023 - 02.2025
- Greet customers when they arrive at the Store and provide outstanding customer service;
- Restocked shelves, maintained checkout areas, enhancing store efficiency.
- Ability to work in a dynamic, fast paced and high-volume environment
- Handled cash and credit card payments with accuracy.
- Manage front desk operations, including answering phone calls, cleanliness and responding to inquiries.
- Perform data entry tasks accurately, ensuring all information is up-to-date.
- Processed 200+ transactions per shift with precision..
- Assisted customers with product selection, order entry, and payment processing.
- Followed up with customers to support satisfaction and resolve any issues.
- Collaborated with other departments to ensure seamless customer experience from start to finish.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Computed sale prices and totaled purchases with POS system or cash register.
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
Customer service Ground Staff Supervisor
Thai Airlines at Mumbai
11.2019 - 10.2022
- Supervise check-in, boarding, and arrival processes to ensure smooth passenger flow
- Coordinate with airline crew, ground handlers, and service providers to ensure timely operations.
- Monitor baggage and cargo loading/unloading and address irregularities.
- Address and resolve passenger concerns, including delays, overbooking, or lost baggage.
- Maintain operational reports, incident logs, and flight movement records.
- Lead emergency response actions during operational disruptions or security threats.
- Successfully supervised a team of 8 staff members, ensuring all tasks were completed on time and to the highest standard.
- Ability to motivate staff by recognising their achievements, praising their efforts or providing incentives when necessary.
- Booked flights, reserved seats and rescheduled passengers to provide superior customer service. ( VIP lounge Services)
- Performed administrative duties such as filing paperwork, updating databases, processing payments.
- Monitored flight delays or cancellations due to weather conditions or other factors.
- Provided excellent customer service by assisting customers with questions, flight changes and luggage issues.
- Provided assistance with wheelchair access for elderly or disabled passengers.
- Used loudspeakers to announce important updates on delayed flights, cancellations and gate changes.
- Answered phones and communicated with customers to assist with questions and travel issues.
- Provided accurate information to customers on merchandise return policies and refunds
- Prepared and presented monthly customer service performance reports to management.
- Handled cash and credit card payments with accuracy.
Education
DIPLOMA - AVIATION
Speedjet Aviation Academy
MumbaiBACHELOR OF COMMERCE - Accounting & Finance
Mumbai University
MumbaiSkills
- Customer Service & Client Relations
- Multi-Tasking
- CRM Software
- Team Leadership
- Problem Solving & Detail- Oriented
- Microsoft Power Point & Excel ( Office 365)
- Microsoft Word, Google Docs (Microsoft Outlook)
- Sales closing ( Cash Handling)
- Store maintenance ( Opening & Closing)
- Order and refund processing
- Excellent Guest services ( VIP Airport Lounge Services)
- Complaint handling
- Database Creation & Management
- Data Entry & Microsoft teams
- Quickbooks (POS)
- Time management
- Decision-making
Certification
- CRM (Customer relationship Management)
- IATA by DGCA
- Dangerous Goods
- Basic Life Support - BLS - CPR (Adult / Child / Infant / Choking)Automated External Defibrillation / First-Aid
Languages
English - Fluent
Hindi - Fluent
Marathi - Fluent
Gujarati - Conversational
Punjabi
Timeline
Customer Service associate /Front desk Cashier
Choice Mart Retail Store (Millwoods)
06.2023 - 02.2025
Customer service Ground Staff Supervisor
Thai Airlines at Mumbai
11.2019 - 10.2022
DIPLOMA - AVIATION
Speedjet Aviation Academy
BACHELOR OF COMMERCE - Accounting & Finance
Mumbai University
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