Summary
Overview
Work History
Education
Skills
Timeline
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Prachi Chaudhari

Calgary,AB

Summary

People oriented individual with attention to detail and a positive attitude. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Team player with people skills and a friendly positive attitude. Experienced customer-oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Ability to quickly analyze a problem and develop an effective solution Possess excellent verbal and written communication skills Quick learner and ability to work under pressure

Overview

5
5
years of professional experience

Work History

Client Service Representative

TELUS International
Calgary, AB
01.2023 - Current
  • Answered inbound calls, chats, and emails to provide product and service support.
  • Conducted research to resolve customer inquiries and assist with benefit enrollment.
  • Maintained professionalism, accuracy, and brand representation in customer interactions.
  • Delivered excellent customer service through active listening and effective issue resolution.
  • Demonstrated comprehensive knowledge of products and services, particularly benefit plans.
  • Provided solutions within company guidelines and managed risk exposure.
  • Supported member relationships by offering insights into relevant offerings.
  • Completed post-call tasks, including processing forms and applications, maintaining call disposition and resolution reports/logs, and executing essential clerical processes.
  • Completed post-call tasks and identified customer trends.
  • Strived for one-call resolutions to enhance customer satisfaction.

Advisor II Customer Service

Concentrix Technologies Services(Canada)
Brampton, ON
01.2022 - 12.2022
  • Answering phone calls, emails, or other forms of communication from customers and addressing their questions, concerns, or issues promptly and professionally
  • Developing a comprehensive understanding of Abbott's diabetes products, including blood glucose meters, continuous glucose monitoring systems, and related accessories
  • Stay updated on product features, usage instructions, troubleshooting techniques, and any updates or recalls
  • Assisting customers in troubleshooting technical issues they may encounter with Abbott's diabetes products such as sensors, readers, Mobile App and Website
  • Handling customer complaints or dissatisfaction with professionalism, empathy, and a focus on resolving the issue to the customer's satisfaction
  • Accurately documenting customer interactions, inquiries, resolutions, and other relevant information in the customer relationship management (CRM) system (Salesforce)
  • Keeping abreast of developments in diabetes management, healthcare regulations, and Abbott's product updates through training sessions, company communications, and self-directed learning
  • Adhering to Abbott's customer service guidelines, policies, and procedures
  • Demonstrating professionalism, empathy, patience, and effective communication skills while interacting with customers
  • Generated reports and updated files and documentation.

Customer Service/Inside Sales Representative

SITEL Group
Windsor, Ontario
01.2019 - 12.2021
  • Provide timely and insightful accounts guidance, ensuring a clear understanding of customer needs.
  • Efficiently manage banking information updates, payment schedule adjustments, and processing of premium refunds, cheque requisitions, reversals, and stop payments.
  • Act as a proactive advocate for customer self-service tools, enhancing user experience through practical guidance on digital accounts receivable tools.
  • Maintain a meticulous standard of accuracy and thoroughness in all accounts receivable tasks.
  • Execute tasks according to established workflows while consistently achieving key performance metrics.

Education

Bachelor of Science - Computer Science

Gujarat Technological University
05.2018

Skills

  • Efficient and Detail-Oriented
  • Customer Account Management
  • Upbeat and Positive Personality
  • Transaction Processing
  • Understanding Customer Needs
  • Data Entry
  • Verbal and Written Communication
  • Customer Retention Strategies
  • 45 wpm Typing Speed
  • Call Documentation
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Proficiency in Microsoft Office and G Suite
  • CRM Software

Timeline

Client Service Representative

TELUS International
01.2023 - Current

Advisor II Customer Service

Concentrix Technologies Services(Canada)
01.2022 - 12.2022

Customer Service/Inside Sales Representative

SITEL Group
01.2019 - 12.2021

Bachelor of Science - Computer Science

Gujarat Technological University

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Prachi Chaudhari