Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in (banker) role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pandora
Vancouver, British Columbia
07.2023 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Representative
NextGen Mobiles (Fido)
Burnaby, British Columbia
08.2023 - 12.2023
Greeted customers and answered any questions they had about the store's products and services.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Balanced daily transactions on a computerized point-of-sale system.
Ensured compliance with all safety regulations within the store environment.
Banker
SBI Bank
Bathinda, Punjab
02.2021 - 01.2023
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Educated customers on features and benefits of banking products and services.
Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Opened, closed, and updated accounts for customers.