Prachi Bansal
Surrey,BC
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in (banker) role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pandora
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Representative
NextGen Mobiles (Fido)
08.2023 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
Banker
SBI Bank
02.2021 - 01.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
Education
MBA - Finance
University Canada West
09-2024
BBA - Financial Management
Panjab University
India05-2022
Skills
- Customer Service
- Sales Analysis
- File Management
- Microsoft Office
- Quickbooks
- Active Listening
- Customer Relations
- Computer Proficiency
- Complaint resolution
- Payment Processing
- Microsoft Outlook
- Paperwork Processing
Languages
English
Full Professional
Hindi
Professional
Punjabi
Professional
Timeline
Sales Representative
NextGen Mobiles (Fido)
08.2023 - 12.2023
Customer Service Representative
Pandora
07.2023 - Current
Banker
SBI Bank
02.2021 - 01.2023
MBA - Finance
University Canada West
BBA - Financial Management
Panjab University
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