Pracheta Anand
Calgary,AB
Summary
Proactive and digitally savvy professional with over 5 years of experience in logistics, sales, customer service, and hospitality. Seeking an opportunity to manage cases and enhance operational efficiency in a Dispatcher Admin role, hotel services and retail. Possesses strong leadership abilities honed through managerial positions. Eager to contribute to an organization that values the implementation of creative, analytical, success-driven, and optimistic approaches. Committed to driving organizational success through a well-developed skill set and proactive demeanor.
Overview
6
6
years of professional experience
Work History
Dispatch Assistant
New Way Trucking
07.2024 - Current
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
BUSINESS ADMINISTRATOR/DISPATCH SUPERVISOR
LOAD KING TRANSPORT
11.2020 - 06.2024
- Providing administrative and secretarial assistance, ensuring efficient and effective support services for the Dispatch Department and managing director
- Act as the telecommunications and IT representative for the department
- Liaise with staff, other departments, and external organizations as necessary
- Planned and coordinated meeting schedules and daily activities for the President and managing director of the company
- Prepared various documents, presentations, and reports, ensuring adherence to established standards, and distributed them to the relevant parties as required
- Monitor track, and maintain departmental records and files
- Collaborated with the sales team to develop targeted marketing campaigns and promotional materials to attract potential clients and expand market reach
- Handle confidential and sensitive information with discretion.
Store Associate
Body Blue
03.2023 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
NIGHT AUDITOR/FRONT DESK ASSOCIATE
HOLIDAY INN EXPRESS
01.2023 - 08.2023
- Supervised front desk staff, delegating tasks, providing training, and conducting performance evaluations to maintain high service standards and efficiency
- Oversaw night audit procedures, including balancing accounts, preparing financial reports, and ensuring accuracy of transactions for the day
- Managed overnight operations with minimal supervision
- Responded promptly to guest complaints or issues, demonstrating strong problem-solving skills and a commitment to resolving issues to the guest's satisfaction
- Proficient in utilizing personal computer and software applications, including Microsoft Word, Excel, PowerPoint, Access, SharePoint, and SAP, with excellent keyboarding skills.
STORE MANAGER
SUBWAY - SANDWICH SHOP
05.2018 - 11.2020
- Successfully managed day-to-day operations of a Subway sandwich store, ensuring adherence to brand standards, quality control, and providing excellent customer service
- Monitored inventory levels, placed orders with suppliers, and managed stock rotation
- Resolved customer complaints and concerns promptly and effectively, demonstrating strong interpersonal skills and a commitment to customer satisfaction
- Collaborated with district managers and corporate representatives to implement operational changes, new products, and promotional campaigns.
Education
Advanced Diploma - International Business Management
CENTENNIAL COLLEGE
08.2019
Skills
- Data entry proficiency
- Geographical awareness
- Prioritizing calls
- Customer Relations
- Stress Tolerance
- Work Order Management
- Schedule Management
- Teamwork and Collaboration
- Problem-Solving
Timeline
Dispatch Assistant
New Way Trucking
07.2024 - Current
Store Associate
Body Blue
03.2023 - 08.2023
NIGHT AUDITOR/FRONT DESK ASSOCIATE
HOLIDAY INN EXPRESS
01.2023 - 08.2023
BUSINESS ADMINISTRATOR/DISPATCH SUPERVISOR
LOAD KING TRANSPORT
11.2020 - 06.2024
STORE MANAGER
SUBWAY - SANDWICH SHOP
05.2018 - 11.2020
Advanced Diploma - International Business Management
CENTENNIAL COLLEGE
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