PRABSIMRAN SINGH BAJWA
Sherbrooke
Summary
Resourceful Customer Experience Agent with Business Management And Business Administration degree and proven industry expertise. Delivered superb customer service for national company and earned recognition for quality of work.
Overview
5
5
years of professional experience
Work History
Sous Chef
Baton Rouge
2023.01 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Sales Representative
IO Solutions Call Center
2023.02 - 2023.05
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Contact Center Representative
Intelcom Express
2022.11 - 2022.12
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Delivery Driver
Intelcom Express
2021.06 - 2022.10
- Delivered packages to customer doorsteps and business offices.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Completed on-time deliveries by choosing best and most efficient routes.
Production Line Worker
Knowlton Development
2020.05 - 2021.05
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
Education
Management In Commerce And Business Administration - Business
CDE COLLEGE
04.2022
Skills
- Leadership communications
- Map reading and navigation skills
- Flexible and adaptable
- Positive environment planning
- Energetic and enthusiastic
- Good communication skills
- Problem resolution
- MS Office
- Interpersonal confidence
- Customer Service
Timeline
Sales Representative
IO Solutions Call Center
2023.02 - 2023.05
Sous Chef
Baton Rouge
2023.01 - Current
Customer Contact Center Representative
Intelcom Express
2022.11 - 2022.12
Delivery Driver
Intelcom Express
2021.06 - 2022.10
Production Line Worker
Knowlton Development
2020.05 - 2021.05
Management In Commerce And Business Administration - Business
CDE COLLEGE