Years of professional experience
Prableen Prableen
Restaurant Manager
Brampton,Ontario
Summary
Dedicated and results-driven customer service professional with over 5 years of experience in consumer retail and B2B settings. Seeking the role of a Manager at a restaurant to leverage my customer service skills, leadership abilities, and experience in improving customer experiences and operational efficiency in a restaurant setting. Strong problem-solver and leader committed to simplifying operations to cut costs and increase organizational effectiveness. Use sound judgment and autonomous decision-making abilities to contribute to the success of the firm.
Overview
5
5
3
3
Languages
Work History
Assistant Manager, Customer Service
Hyatt Regency
Chandigarh
05.2021 - 06.2023
• Managed daily restaurant operations, including staff supervision, customer service, and inventory control.
• Collaborated with the management team to enhance the overall dining experience, resulting in increased customer satisfaction.
• Effectively resolved customer concerns and ensured quick resolution, contributing to improved customer retention.
• Supervised and trained restaurant staff, focusing on maintaining a courteous and empathetic attitude towards customers.
• Worked closely with the management to implement sales techniques, resulting in a boost of upselling and cross-selling efforts.
• Utilized restaurant management software for order processing and customer data management.
• Assisted in maintaining inventory levels and ensuring the availability of necessary supplies.
CASHIER + FRONT DESK SERVER
Orchid Restaurant and Bar
Yamunanagar, Haryana
06.2018 - 04.2021
• Greeted and seated guests in a warm and welcoming manner, delivering first-rate customer service.
• Exhibited thorough understanding of the menu, including daily specials and wine pairings, to give suggestions and upsell items.
• Accurately accepted orders for food and beverages, made sure they were delivered on schedule, and responded quickly to visitor needs.
• Controlled cash transactions handled credit card transactions, and reconciled checks.
• Worked closely with the kitchen and bar personnel to guarantee that orders were prepared correctly and delivered on time.
• Kept the workspace neat and tidy, including setting up the tables and putting them back in place for the subsequent visitors.
Education
Bachelor of Arts - Arts
DAV College For Girls
Yamunanagar 04.2015 - 05.2018
Global Business Management
Sault College
Brampton 09.2023 - Current
Skills
Strong leadership and multitasking abilities
Excellent communication skills, both with customers and staff
Amiable and cooperative nature, fostering teamwork
Critical thinking and service oriented
Proficient in typing and data entry
Familiar with Microsoft Excel for inventory management
Letter of recommendation
October 2, 2023
Ryatt Regency
178, Industrial Area Phase I
Chandigarh, 160002
Dear Sir,
It gives me great pleasure to suggest Prableen for the role of Restaurant Manager at Sardar ji. At the Hyatt Regency, where we both worked, I saw Prableen's exceptional leadership and commitment firsthand.
Prableen combines empathy with strategic thinking and a high level of work ethic to create something special. Our operational effectiveness and customer service were continually improved by her extraordinary problem-solving abilities as well as her capacity to inspire and motivate the team. Both with the team and the clients, Prableen's communication abilities were excellent.
Prableen is committed to upholding the highest ethical standards and pursuing excellence. Any restaurant would benefit greatly from her enthusiasm and track record of success.
Prableen is highly recommended for the post of restaurant manager since I have no doubts about her ability to perform at a high level in that capacity.
Sincerely,
Ajay
Restaurant Manager(+918053551037)
ajay.hyatt@gmail.com
References
· Dr Mohammad Yousif (Instructor at Sault College)
mohammad.yousif@trios.com
· Ajay Sharma (manager at Hyatt Regency)
ajay.hyatt@gmail.com
+91 8053551037
· Vijender Kumar (manager at Orchid Restaurant)
vijenderkumar05@gmail.com
+91 992265565
Timeline
Global Business Management
Sault College
09.2023 - Current
Assistant Manager, Customer Service
Hyatt Regency
05.2021 - 06.2023
CASHIER + FRONT DESK SERVER
Orchid Restaurant and Bar
06.2018 - 04.2021
Bachelor of Arts - Arts
DAV College For Girls
04.2015 - 05.2018
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