Prabjyot Dhaliwal
Brampton
Summary
Dynamic professional with a strong background in security and customer service, honed at GardaWorld Security. Expert in threat assessment and emergency response, consistently ensuring traveler safety while delivering exceptional service. Proven ability to maintain professionalism under pressure, fostering client loyalty and satisfaction through effective communication and critical thinking.
Overview
4
4
years of professional experience
Work History
Screening Officer
GardaWorld Security
11.2021 - Current
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Strong oral and written communication skills; able to respond tactfully and patiently to inquiries and complaints in-person, by phone, and through written correspondence.
Retail Sales Associate
A1 Quality Chimney
08.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Diploma of Journalism - Arts
Seneca College of Applied Arts And Technology
Vaughan10-2018
Skills
- Public safety awareness
- Critical thinking aptitude
- Professionalism and integrity
- Stress tolerance
- Threat assessment proficiency
- Emergency response preparedness
- Security screening expertise
Languages
English
Full Professional
Timeline
Screening Officer
GardaWorld Security
11.2021 - Current
Retail Sales Associate
A1 Quality Chimney
08.2021 - 12.2021
Diploma of Journalism - Arts
Seneca College of Applied Arts And Technology
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