PRABJOT KAUR
Winnipeg,Canada
Summary
Adventurous, ambitious professional skilled in articulate communication and exceptional customer interactions. Driven to deliver outstanding service and foster positive relationships, always aiming to stand out in dynamic environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Pulford Community Living Services
Winnipeg, MB
04.2024 - Current
- Developed recreational programs tailored to client interests, increasing participation and satisfaction among service users.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Direct Support Professional
Trailblazers Life Choices
Winnipeg, MB
01.2023 - 09.2025
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
Supervisor
Skip the Dishes
Winnipeg, MB
01.2021 - 05.2023
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Answered customer questions and made product recommendations according to needs.
Team Member
Tim Hortons
Winnipeg, MB
08.2019 - 10.2020
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
Sales Associate
Walmart
Winnipeg, MB
10.2018 - 11.2019
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Established a positive rapport with customers by delivering friendly, personalized service.
Education
Health Care Aide and Unit Clerk
Manitoba Institute of Trades and Technology
High School Diploma - undefined
Baba Farid Sen. Sec. School
Skills
- Adaptability and flexibility
- Customer satisfaction measurement
- Health and safety requirements
- Problem-solving
- Relationship building
- Active listening
Certification
- First Aid CPR/AED Level C
- PHIA
- N95
- CPI
- WHIMIS
Languages
English
Full Professional
EDUCATION PROFESSIONAL DEVELOPMENT
- Health Care Aide, Manitoba Institute of Trades and Technology, 2018-2019
- High School Diploma, Baba Farid Sen. Sec. School (India), 2016
Timeline
Direct Support Professional
Pulford Community Living Services
04.2024 - Current
Direct Support Professional
Trailblazers Life Choices
01.2023 - 09.2025
Supervisor
Skip the Dishes
01.2021 - 05.2023
Team Member
Tim Hortons
08.2019 - 10.2020
Sales Associate
Walmart
10.2018 - 11.2019
Health Care Aide and Unit Clerk
Manitoba Institute of Trades and Technology
High School Diploma - undefined
Baba Farid Sen. Sec. School