Prabjot Kaur
Office Admin Assistant
Brampton,ON
Summary
Dedicated and detail-oriented professional with a proven track record in administrative support and customer service roles. Proven ability to address customer inquiries, resolve issues, and ensure overall customer satisfaction. Known for maintaining a positive and proactive attitude in fast-paced environments. Seeking to leverage a unique blend of administrative and customer service expertise to contribute to a dynamic team and drive organizational success.
Overview
6
6
years of professional experience
1
1
Language
Work History
Administrative Assistant
Pro City Cartage
01.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Tfi Logistics
01.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Proficient in securing rail container reservations and coordinating logistics. Plan and schedule shipments to meet customer demands and delivery deadlines.
- Arrange and monitor the transportation of goods, including choosing the appropriate mode (e.g., truck, rail, ship, air) and selecting carriers.
- Ensure compliance with local, national, and international regulations governing the transportation of goods.
- Monitor the progress of shipments in real-time and provide updates to stakeholders, including customers and internal teams.
- Addressed queries, complaints, and recommendations furnished by customers. Managed OS&D, Routings, BOL’s, POD’s.
- Collected payments and processed the invoices via different payment portals (Moneris, Salesforce, Active Net, Stripe, etc.)
- Keep accurate records of shipments, expenses, and inventory levels for reporting and auditing purposes.
Inbound Warehouse Associate
Amazon
10.2020 - 12.2021
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Administrator
McDonald's
05.2018 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Post Graduate Diploma - Cloud Computing
Hanson College At Cambrian
Brampton, ON 05.2001 -
Skills
Technical Knowledge: Adobe Analytics, Azure DevOps, Telesma, Microsoft Visio, Tableau, Power BI, Moneris, Salesforce AS400
undefinedTimeline
Administrative Assistant
Pro City Cartage
01.2023 - 02.2024
Customer Service Representative
Tfi Logistics
01.2021 - 12.2022
Inbound Warehouse Associate
Amazon
10.2020 - 12.2021
Administrator
McDonald's
05.2018 - Current
Post Graduate Diploma - Cloud Computing
Hanson College At Cambrian
05.2001 -
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