Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Prabina Bhatia

Kelowna,BC

Summary

Dynamic and organized professional with a proven track record at Walmart, excelling in produce management and food safety compliance. Recognized for a calm demeanor and exceptional teamwork, I effectively manage multiple tasks while ensuring high-quality standards and customer satisfaction. Committed to enhancing guest experiences through attentive service and efficient operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Produce Associate

Walmart
Kelowna, BC
05.2022 - Current
  • Ensuring the department is fully stocked with fresh produce, and ready for business.
  • Adhering to standards and policies for cold chain compliance, thermometer calibrations, food handling, product rotation, sell-by dates, and expiration dates.
  • Adhering to food safety and handling procedures, and following sanitation and cleaning procedures.
  • Ensuring the department is culled, zoned, and stocked following FIFO.
  • Following proper procedures for ordering, markups/markdowns, pricing and labels.
  • Following proper procedures for handling claims produces.
  • Being knowledgeable about produce items in the department.
  • Ensuring the quality and visual appearance of the department referring to WIBI guide.

Guest Service Associate

The Claridges Hotel
New Delhi, New Delhi
04.2016 - 10.2025
  • Highly skilled in operating multi-line telephone calls in a timely and professional manner.
  • Answering, recording, and processing all call requests, questions, or concerns of in-house and outside guests.
  • Receiving and transferring calls promptly and professionally.
  • Keeping up to date on all the hotel products, services, pricing, and promotional offers.
  • Ensuring all records are maintained in a logbook for a smooth handover.

Guest Service Associate

Jehan Numa Palace Hotel
Bhopal, India
10.2013 - 12.2014
  • Welcoming guests to the hotel in a polite and friendly manner.
  • Arranging for brief tours of the hotel rooms and facilities.
  • Dealing with and resolving guest complaints.
  • Keeping up to date on all the hotel products, services, pricing, and promotional offers.
  • Maximize room revenue through upselling.
  • Proper recording of the guest details.
  • Room allocation for the group check-ins.
  • Coordinating with the housekeeping department for the ready rooms.
  • Ensuring all relevant paperwork is completed for a smooth handover.

Education

Diploma in Health Care Assistant -

Sprott Shaw College
Kelowna, BC
08-2025

BA in International Hospitality -

Queen Margaret University
Edinburgh
04-2009

St. Alphonsus Higher Secondary School
Kurseong, India
04-2003

Himali Boarding School
Kurseong, India
04-2001

Skills

  • Calm, efficient, and organized
  • Excellent team player, and dependable
  • Positive attitude and sensitive to the residents
  • Organize and manage multiple tasks efficiently

Certification

  • First Aid
  • Food safety

Languages

English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
Bengali
Limited

References

References available upon request.

Timeline

Produce Associate

Walmart
05.2022 - Current

Guest Service Associate

The Claridges Hotel
04.2016 - 10.2025

Guest Service Associate

Jehan Numa Palace Hotel
10.2013 - 12.2014

Diploma in Health Care Assistant -

Sprott Shaw College

BA in International Hospitality -

Queen Margaret University

St. Alphonsus Higher Secondary School

Himali Boarding School

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Prabina Bhatia