Prabin Jose
6435 Nanaimo Street , Vancouver,Canada
Summary
Completed Global Hospitality and tourism Management at Capilano University, looking for opportunities where there is a Chance to use full Knowledge and experience. Eager to lean things with short supervision and constantly Updating skills to complete task with short span of time.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Atrium Inn Vancouver
2889 East Hastings Street
06.2022 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates .
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution with the help of housekeeping and maintenance.
- Used internal software to process reservations, check-ins and check-outs(opera,ideas,siteminder)
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Addressed the situations of overbooking, inventory management to channel manager and crafted decisions upon analyzing the situation
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Filing reconciliations and actively taking part in settling disputes with third parties.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new staff members in customer service techniques and hotel operations.
- Reviewed checklist on daily basis and planned shift accordingly.
Customer Service Representative
Save on Foods
03.2021 - 04.2023
- Recorded account information to open new customer accounts through company's More Rewards Program.
- Act as liaison between customers, various departments, other associates and supervisors.
- Trained new personnel regarding company operations and policies for different roles like cashiers and Clerks.
- Boosting up store Revenue by working in Promotional counters.
- Managed email and telephone communications regarding e-commerce orders, customer complaints and replied promptly.
- Recording, receiving purchased orders using company software's into system and doing proper follow up with suppliers.
- Sending invoices and bills to head office of third party suppliers for payments and verification.
- Cash handling and counting cash after closure of store.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Sales Associate
The Home Depot
09.2020 - 03.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Educated clients on current promotional offerings and explaining products using persuasive selling tactics.
- Investigated and resolved customer inquiries and complaints quickly over Telephone.
- Processed product returns and assisted customers with other selections.
- Assisting customers over phone with regarding availability of different products and asking open end questions to know exact requirements.
- Utilize Computer terminals to look up orders and notifying customers for order pick up.
- Answered customer questions about sizing, accessories and merchandise care.
Education
Post-Baccaleurate Diploma - Hospitality And Tourism Management
Capilano University
North Vancouver, BC12.2021
Associate of Arts - Commerce And Business Administration
Sree Sankara College
Kerala, India03.2017
Skills
- Courteous with Strong Service Mindset
- Knowledge in opera
- Telephone etiquette
- Verbal and Written Communication
- Multitasking and Prioritization
- Refunds and Returns Management
- Team-Oriented and Cooperative
- Microsoft Office
Timeline
Front Desk Agent
Atrium Inn Vancouver
06.2022 - Current
Customer Service Representative
Save on Foods
03.2021 - 04.2023
Sales Associate
The Home Depot
09.2020 - 03.2021
Post-Baccaleurate Diploma - Hospitality And Tourism Management
Capilano University
Associate of Arts - Commerce And Business Administration
Sree Sankara College