Prabin Guni
Welland
Summary
I am a committed and enthusiastic Computer Programming student with a solid background in information technology and a strong dedication to delivering exceptional customer service. I am actively pursuing a customer service role where I can apply my technical expertise, problem-solving skills, and unwavering commitment to delivering excellent customer support.
Overview
3
3
years of professional experience
Work History
Service Advisor/Customer Service Representative
Lincoln Car Wash
10.2024 - Current
- Provided excellent customer service by greeting and assisting customers promptly.
- Managed cash transactions efficiently and accurately.
- Performed propane tank refills safely and according to safety guidelines.
- Promoted and sold drive-through car wash tickets and other store items.
- Maintained cleanliness of all service bays using various cleaning equipment.
- Resolved customer complaints professionally, ensuring customer satisfaction and issue resolution.
Customer Service Assistant
CG LandMark
11.2022 - 06.2023
- Welcomed and supported customers in a friendly and professional manner, offering guidance on products and services.
- Educated customers on utilizing self-service options effectively and appropriately.
- Encouraged participation in company-sponsored programs like credit card services, product protection, and charitable initiatives as relevant.
- Skilled in operating cash registers, ensuring precise processing of payments and financial transactions.
- Contacted the Customer Service Manager promptly for issues such as low cash or technical difficulties in self-service areas.
Education
Computer Programming -
Niagara College
01.2025
Higher Secondary Education - Mathematics
Skyrider Higher secondary English Boarding School
07.2022
Skills
- Windows
- IOS system
- Point of Sales
- Microsoft office
- Excel
- Data entry
- G2
- Customer service
Attributes
- Attention to Detail: Maintaining accurate records of customer and vendor information and addressing issues promptly to deliver personalized and efficient service.
- Team Player: Working collaboratively with colleagues and other departments is essential to effectively resolve customer issues.
- Time Management: Effectively organizing my time to address numerous customer inquiries and requests is vital in a dynamic work setting.
Languages
English
Timeline
Service Advisor/Customer Service Representative
Lincoln Car Wash
10.2024 - Current
Customer Service Assistant
CG LandMark
11.2022 - 06.2023
Higher Secondary Education - Mathematics
Skyrider Higher secondary English Boarding School
Computer Programming -
Niagara College
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