Prabhyav Nayak
Windsor,ON
Summary
Diligent Manager with over 3 years of managerial experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dairy Department Manager
Walmart
Windsor, ON
10.2023 - Current
- Assisted with loading, unloading and transporting heavy equipment to and from work site.
- Assisted customers with inquiries and complaints and provided product information.
- Drafted financial reports and monitored company invoices.
- Prepared employee work schedules and developed training programs.
- Verified product quality and quantities and arranged dairy coolers and shelves.
- Prevented inventory loss by properly managing environmental conditions.
- Maintained dairy product inventory and ordered new supplies.
- Communicated with vendors regarding availability and special orders.
Grocery Department Manager
Walmart
Windsor, ON
03.2023 - 10.2023
- Managed accurate reporting, tracking sales trends, losses, and profit numbers for senior management.
- Achieved consistent regulatory compliance, checking operations daily to identify and resolve issues.
- Prepared store for physical inventory audits, completing regular cycle counts to detect discrepancies.
- Met sales targets consistently through effective merchandising and in-store promotions.
- Satisfied customers with speedy deliveries and accurate orders, working with team members to quickly handle problems.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Simplified decision-making with detailed reports for the executive team.
- Maximized employee performance with hands-on training and close mentoring.
- Controlled labor costs by using demand-based workflows.
Backroom Manager
Walmart
Windsor, ON
06.2022 - 03.2023
- Received materials and recorded them in the ERP system.
- Tracked and monitored shipment progress, providing consistent customer updates regarding delays or transport issues.
- Trained employees on quality control, customer relations, and safe handling procedures.
- Met delivery timelines by resolving transportation, logistics, and customer issues.
- Estimated delivery timelines from invoices, work orders, and demand forecast data.
- Helped management make informed decisions on scheduling and pricing issues.
- Implemented continuous improvement initiatives to enhance operational efficiency of the backroom team.
- Collaborated closely with front-end personnel on merchandising tasks such as planogram execution or promotional displays setup.
Overnight Manager
Walmart
Windsor, ON
10.2021 - 06.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Conducted regular inventory checks to ensure accuracy and compliance with company policies.
- Tracked claims by processing damaged goods.
- Collaborated with Store Manager and other department supervisors regarding special projects or promotions.
- Verified orders for accuracy against invoice and receiving documents prior to processing payment paperwork.
- Ensured accuracy and efficiency of merchandise receiving and stocking processes.
- Provided feedback on employee performance issues such as attendance, attitude, safety practices.
Customer Service Representative
sutherland
Windsor, ON
09.2021 - 11.2021
- Consulted with customers to resolve service and billing issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Experience Sales Floor Associate
Walmart
Windsor, ON
04.2020 - 09.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers and provided assistance with their inquiries.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Worked with off-site locations to find desired items for customers.
- Tracked inventory levels throughout the day and placed orders for additional stock when necessary.
- Performed regular price checks to ensure accuracy of shelf tags.
- Assisted in training new employees on store operations and customer service procedures.
- Maintained a clean and organized sales floor area at all times.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Participated in team meetings to review sales goals and objectives.
- Operated cash registers to process customer payments accurately and efficiently.
Education
Graduate Diploma - Personal Support Worker
St. Clair College of Applied Arts And Technology
Windsor, ON08-2021
Graduate Diploma - Media Convergence
St. Clair College of Applied Arts And Technology
Windsor, ON04-2020
Bachelor of Arts - History
University of Delhi
New Delhi08-2018
High School - Arts And Sciences
Ahlcon International School
New Delhi07-2015
Skills
- Innovation Management
- Time Management
- Business Administration
- Project Planning
- Customer Service
- Performance Evaluations
- Microsoft Office
- Operations Management
- Team Leadership
- Complex Problem-Solving
- Business Development
Certification
- Power equipment License
- First aid and CPR license
- Project Management Kickoff certificate
Timeline
Dairy Department Manager
Walmart
10.2023 - Current
Grocery Department Manager
Walmart
03.2023 - 10.2023
Backroom Manager
Walmart
06.2022 - 03.2023
Overnight Manager
Walmart
10.2021 - 06.2022
Customer Service Representative
sutherland
09.2021 - 11.2021
Customer Experience Sales Floor Associate
Walmart
04.2020 - 09.2021
Graduate Diploma - Personal Support Worker
St. Clair College of Applied Arts And Technology
Graduate Diploma - Media Convergence
St. Clair College of Applied Arts And Technology
Bachelor of Arts - History
University of Delhi
High School - Arts And Sciences
Ahlcon International School
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