Prabhu Shankar
Chennai,TN
Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Overview
17
17
years of professional experience
Work History
Assistant Manager Operatons
Coffee Day Global Limited
Chennai, Tamil Nadu
01.2018 - Current
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Oversaw day-to-day operations, including supervising a 30-person team across 42 sites.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Implemented policies and standard operating procedures for continuous improvement.
Restaurant Event Manager
Madras Catrering,India Bar And Grill
West Palm, Florida
12.2015 - 04.2017
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Prepared for and executed new menu implementations.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Assistant Manager Hospitality
Sri City Pvt. Ltd
Chittoor, AP
05.2010 - 10.2015
- Developed departmental objectives, work schedules, budgets and policies.
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
- Resolved service-related problems in a timely manner.
- Prepared quotes for new products and services and composed site budgets.
- Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
- Trained, coached and mentored staff to ensure smooth operations.
Hospitality Manager
St. John's International School
Chennai, Tamil Nadu
04.2009 - 03.2010
- Handled the day-to-day processes of catering including scheduling, ordering food and planning events.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Hired and trained both permanent and temporary staff members.
- Inspected preparation and storage equipment regularly to assess function and maintain performance for cost-effective, safe operations.
- Worked with chefs to plan menus according to budgets.
Cafe Manager
La Boulangerie
Chennai, Tamil Nadu
02.2008 - 01.2009
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and oversaw weekly and special event menu plans.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Controlled food costs and managed inventory.
- Monitored food preparation, production and plating for quality control.
Senior Waiter
Hotel Quality Inn Residency
Hyderabad, Telangana
05.2006 - 01.2008
- Resolved guest complaints quickly and efficiently.
- Described menu items, special offerings and appropriately identified wine pairings.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Restocked salad bar and buffet for lunch and dinner service.
- Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction.
Education
B.sc Hotel And Catering Management - Hospitality
University of Madras
Chennai, TN2004
Skills
- Operations Management
- Contract negotiation
- Business development
- Budgeting
- Vendor sourcing
- Team leadership
- Customer service
- Recruitment
- Problem Resolution
- Payroll coordination
Timeline
Assistant Manager Operatons
Coffee Day Global Limited
01.2018 - Current
Restaurant Event Manager
Madras Catrering,India Bar And Grill
12.2015 - 04.2017
Assistant Manager Hospitality
Sri City Pvt. Ltd
05.2010 - 10.2015
Hospitality Manager
St. John's International School
04.2009 - 03.2010
Cafe Manager
La Boulangerie
02.2008 - 01.2009
Senior Waiter
Hotel Quality Inn Residency
05.2006 - 01.2008
B.sc Hotel And Catering Management - Hospitality
University of Madras
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