Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prabhsimran Bindra

Brampton,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

General Manager

Ullou Lounge
10.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Successfully orchestrated and oversaw planning and execution of corporate and private events catering to audiences exceeding 600 attendees.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist employees and maintain excellent customer service.

Event Manager

SimplyGaurav Entertainment
11.2022 - 10.2023
  • Organizing and executing various types of events, including parties, corporate events, and private gatherings.
  • Managing all aspects of event planning, from conceptualization to execution, ensuring seamless and memorable experiences for clients and guests.
  • Liaising with potential clients to understand their event requirements, providing expert guidance, and negotiating contracts to secure business.
  • Cultivating and maintaining strong relationships with clients, vendors, and venue owners to facilitate successful event partnerships.
  • Innovating new event themes and concepts to stay ahead of industry trends and provide unique experiences for clients.
  • Handling public relations duties, including promoting events through various channels and managing media relations to enhance event visibility and reputation.
  • Increased client satisfaction by consistently delivering well-executed events within budget constraints.

Restaurant Manager

Farzi Cafè Canada
01.2022 - 12.2022
  • Supervising diverse team of over 50 FOH and BOH restaurant staff, while also managing dining room, bar, and administrative responsibilities
  • Managing food orders, supplies, and beverages, as well as inventory control and auditing of stockroom
  • Maintaining and developing superb dining experience for families and couples
  • Reduced variable cost by 7% through tighter controls on overtime expenditure and inventory waste
  • Increased customer satisfaction score up to 97%.
  • Ensuring Occupational Health and Safety Act, local health and safety codes, restaurant safety in order to maintain safety standards
  • Providing excellent food quality and 100% customer satisfaction by auditing menu items and food service performance
  • Providing 'above and beyond' restaurant experience.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Marketing Manager

Qrooze Canada
09.2021 - 01.2022
  • Developing ads geared towards target demographics, monitoring response to improve marketing research and team campaign development
  • Supporting in branding, digital marketing and advertising campaigns by engaging with followers on various social media platforms
  • Increasing customer engagement through social media.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Customer Service Representative

Concentrix
  • Resolving customers issues in a professional manner
  • Escalating unresolved issues to the appropriate internal teams
  • Collecting prompt and accurate feedback from customers
  • Mastering the use of helpdesk software
  • Troubleshooting problems and resolving them with appropriate solutions.

Guest Service Executive

Le Meridien
  • Handling more than 350 rooms in a five star hotel property
  • Working on client management software - Opera
  • Handling cash counter.

Guest Service Associate

The Lalit
  • Handling more than 450 rooms in a five star hotel property
  • Independently managing 105% hotel room occupancy
  • Thorough with guest registration card updating management software.

Education

Diploma - Organizational Management

Hanson College
Toronto, ON
04.2024

Hospitality and Hotel Management -

YMCA
New Delhi, India
04.2018

Bachelor of Commerce -

Delhi University
New Delhi, India
05.2018

Skills

  • Employee Scheduling
  • Staff Training and Development
  • Guest Relations Management
  • Budgeting and financial management
  • Hotel operations
  • Complaint Handling
  • Marketing and Promotions
  • Menu planning and design
  • Relationship Building
  • Goals and performance
  • Sales expertise

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

General Manager

Ullou Lounge
10.2023 - Current

Event Manager

SimplyGaurav Entertainment
11.2022 - 10.2023

Restaurant Manager

Farzi Cafè Canada
01.2022 - 12.2022

Marketing Manager

Qrooze Canada
09.2021 - 01.2022

Customer Service Representative

Concentrix

Guest Service Executive

Le Meridien

Guest Service Associate

The Lalit

Diploma - Organizational Management

Hanson College

Hospitality and Hotel Management -

YMCA

Bachelor of Commerce -

Delhi University

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Prabhsimran Bindra